Emerging Sales Pro: Operations & Customer Success

UPS; Los Angeles (CA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Visa sponsorship

Job summary

UPS is seeking ambitious, customer-focused individuals for the Emerging Sales Professional Program, a six-month immersive development experience designed to accelerate the next generation of sales and customer success leaders in Los Angeles, CA. Trainees gain mentorship, field experience, and a capstone project to demonstrate leadership potential.

Upon successful completion, participants may be placed into Customer Success or Business Development roles based on performance and business needs.

Qualifications

• Bachelor's degree or equivalent experience.
• Strong communication, presentation, and interpersonal skills.
• Demonstrated interest in sales, customer success, business development, or leadership careers.
• Ability to build relationships, influence others, and collaborate effectively.
• Strong analytical, problem-solving, and critical-thinking skills.
• Proficiency with Microsoft Office applications.
• Learning agility and the ability to thrive in a fast-paced environment.
• Demonstrated professionalism and commitment to personal and professional development.
• Willingness to travel and relocate based on business needs and placement opportunities following program completion.

Responsibilities

• Participate in a structured sales and leadership development program.
• Learn and apply knowledge of UPS products, services, customer solutions, and industry best practices.
• Participate in customer meetings, business reviews, and account planning discussions.
• Build and strengthen customer relationships through proactive engagement and support.
• Practice prospecting, discovery, and customer needs analysis skills.
• Develop account strategies that support customer growth, retention, and long-term success.
• Analyze customer challenges and recommend value-added solutions.
• Collaborate with Sales, Customer Success, and Operations teams to achieve growth objectives.
• Support customer retention, customer experience, and service recovery initiatives.
• Present recommendations, insights, and solutions to customers and internal stakeholders.

Skills

Communication skills

Relationship building

Sales interest

Leadership potential

Analytical thinking

Learning agility

Travel willing

Relocation willingness

Team collaboration

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Job description

UPS is seeking ambitious, customer-focused individuals for the Emerging Sales Professional Program, a six-month immersive development experience designed to accelerate the next generation of sales and customer success leaders in Los Angeles, CA. Trainees gain mentorship, field experience, and a capstone project to demonstrate leadership potential.

Upon successful completion, participants may be placed into Customer Success or Business Development roles based on performance and business needs.