Emerging Sales Pro - Leadership & Customer Success

UPS; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

UPS is launching the Emerging Sales Professional Program, a six-month immersive development experience designed to accelerate the next generation of sales and customer success leaders.

Participants gain hands-on business experience across customer success, business development, account management, and leadership skills, with mentorship and capstone projects shaping readiness for future roles in Customer Success or Business Development.

Qualifications

• Bachelor's degree required or equivalent experience.
• Strong communication, presentation, and interpersonal skills.
• Demonstrated interest in sales, customer success, business development, or leadership careers.
• Ability to build relationships, influence others, and collaborate effectively.
• Strong analytical, problem-solving, and critical-thinking skills.
• Proficiency with Microsoft Office applications.
• Learning agility and the ability to thrive in a fast-paced environment.
• Demonstrated professionalism and commitment to personal and professional development.

Responsibilities

• Participate in a structured sales and leadership development program.
• Learn and apply knowledge of UPS products, services, customer solutions, and industry best practices.
• Participate in customer meetings, business reviews, and account planning discussions.
• Build and strengthen customer relationships through proactive engagement and support.
• Practice prospecting, discovery, and customer needs analysis skills.
• Develop account strategies that support customer growth, retention, and long-term success.
• Analyze customer challenges and recommend value-added solutions.
• Collaborate with Sales, Customer Success, and Operations teams to achieve growth objectives.
• Support customer retention, customer experience, and service recovery initiatives.
• Present recommendations, insights, and solutions to customers and internal stakeholders.

Skills

Communication

Interpersonal skills

Analytical thinking

Problem solving

Travel willingness

Relocation willingness

Education

Bachelor's degree

Tools

Microsoft Office

Job description

UPS is launching the Emerging Sales Professional Program, a six-month immersive development experience designed to accelerate the next generation of sales and customer success leaders.

Participants gain hands-on business experience across customer success, business development, account management, and leadership skills, with mentorship and capstone projects shaping readiness for future roles in Customer Success or Business Development.