Collections Specialist I: Reduce Past-Due Balances

Baldor Specialty Foods, Inc.; New York (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid Time Off

Company-Paid Medical, Dental & Vision

401(k) Plan with Company Match

Company-Paid Life Insurance

Company-Paid Short-Term & Long-Term DI

Employee discounts on Baldor products

Commuter Benefits

Career growth and development机会

Job summary

Baldor Specialty Foods, Inc. is seeking a Collections Specialist I to support the collection of outstanding customer balances while maintaining positive customer relationships.

This role handles routine collection activities, follows up on past due balances, and collaborates with internal teams to resolve basic account discrepancies. The role emphasizes accuracy, timely documentation, and escalation of high-risk accounts, with a focus on maintaining professional customer interactions in a

Qualifications

• Bachelor’s Degree preferred or equivalent combination of education and experience.
• 0–2 years of experience in collections, accounts receivable, customer service, finance, or related field preferred.
• Experience with customer accounts, payment follow-up, billing inquiries, or account reconciliation preferred.

Responsibilities

• Manage collection activities for an assigned portfolio of low to moderate complexity accounts to reduce past due balances and minimize aging receivables.
• Contact customers by phone and email regarding outstanding balances and maintain accurate documentation of collection activities.
• Follow established collection processes, including sending reminders, requesting payment updates, and documenting customer commitments.
• Assist with payment plan coordination and elevate exceptions or high-risk accounts as appropriate.
• Research and assist in resolving routine billing discrepancies, short payments, and customer inquiries.
• Provide customer support related to account balances, payment questions, refunds, and adjustments.
• Process credit card payments, account updates, and general customer requests accurately and timely.
• Partner with Cash Applications, Sales, and internal departments to resolve customer account issues.
• Review aging reports and customer account information to prioritize daily collection activities.
• Maintain accurate records and meet department timelines and performance expectations.
• Identify potential collection risks and elevate concerns to senior team members or management.

Skills

Attention to detail

Communication skills

Time management

Team player

Education

Bachelor’s Degree preferred or equivalent

Tools

Excel

Dynamics 365

SAP

NetSuite

Job description

Baldor Specialty Foods, Inc. is seeking a Collections Specialist I to support the collection of outstanding customer balances while maintaining positive customer relationships.

This role handles routine collection activities, follows up on past due balances, and collaborates with internal teams to resolve basic account discrepancies. The role emphasizes accuracy, timely documentation, and escalation of high-risk accounts, with a focus on maintaining professional customer interactions in a