Emergency Veterinary Coordinator: Critical Care & Ops

Pet Emergency Clinic PS; Spokane (WA); Sur place; USD 65 000 - 88 000; Plein temps

Résumé du poste

Pet Emergency Clinic PS in Spokane is seeking an ER Coordinator to provide operational and clinical support for the Emergency & Critical Care department. You will collaborate with clients, DVMs, LVTs, VA’s, reception, and other specialty teams to maintain a high standard of patient care in a fast-paced, high-acuity setting.

The role requires strong communication, meticulous charting in ezyVet and VetRadar, and the ability to navigate scheduling platforms while maintaining a calm, professional

Qualifications

• High school diploma or equivalent.
• Must possess or be eligible to obtain a Veterinary Medical Clerk License (if not an LVT).
• Preferred: 3–5 years of experience in emergency, critical care, or specialty veterinary practice.
• Preferred: Current and active Washington State Veterinary Technician (LVT) license.

Responsabilités

• Be present and ready for 7am rounds.
• Support intake and discharge flow with CSR and treatment teams.
• Serve as a point of contact for CSR staff.
• Maintain patient charts (ezyVet and VetRadar).
• Audit invoices for duplicate or missing charges.
• Coordinate referrals to IEVI, PEC Internal Medicine, WSU, etc.
• Contact rDVM’s, specialty clinics on behalf of DVM.
• Contact rDVM’s for updates, patient records, notification of death.
• Provide interim medical records for patients being transferred away from PEC.
• Create estimates at the direction of DVM and review with clients.
• Provide client updates regarding complicated estimates, financial updates, basic patient status and confirm plans for patient care.
• Enter and fill prescriptions per the DVM.
• Add diagnostics/treatments to VetRadar in the direction of DVM.
• Order reference laboratory tests at the direction of DVM.
• Monitor reference laboratory results and ensure they reach proper DVM.
• Step in to support patient care during high volume or understaffed periods (within personal scope/licensure).
• Promote a calm, professional, and respectful work environment.
• Relay key information about changes in treatment plans.
• Follow hospital SOPs, safety protocols, and state licensing regulations.
• Participate in training, mentoring and supporting other ER Coordinators, assistants and new technicians.
• Contribute to a positive, respectful, and efficient work culture.
• Perform all other duties as assigned.

Connaissances

Technical aptitude

Multitasking

Verbal communication

Written communication

Night/weekend shifts

Team oriented

Electronic systems

Formation

High school diploma

Veterinary Clerk license eligibility

LVT license

3–5 years emergency/critical care experience

Outils

ezyVet

VetRadar

Description du poste

Pet Emergency Clinic PS in Spokane is seeking an ER Coordinator to provide operational and clinical support for the Emergency & Critical Care department. You will collaborate with clients, DVMs, LVTs, VA’s, reception, and other specialty teams to maintain a high standard of patient care in a fast-paced, high-acuity setting.

The role requires strong communication, meticulous charting in ezyVet and VetRadar, and the ability to navigate scheduling platforms while maintaining a calm, professional