Emergency Vet Tech Manager — Lead, Coach & Elevate Care

National Veterinary Associates; Sumner (WA); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Health Insurance Benefits

Mental Health Benefit Options

401k with Match

Competitive PTO Plan

Continuing Education Stipends

Salary: $85,000 - $95,000 annually

Job summary

Sumner Veterinary Hospital seeks an Assistant Hospital Manager / Emergency Veterinary Technician Manager to lead and develop its Emergency Technician team within a fast-paced, AAHA-accredited setting. You will partner with the Hospital Manager and Medical Director to drive operational excellence, support patient care, and enhance client service.

You’ll split time between coaching staff, improving hospital operations, and stepping in for patient care when needed, with opportunities for leadership

Qualifications

• 3–5 years of leadership or supervisory experience, preferably in veterinary emergency medicine.
• Previous veterinary hospital experience required.
• Credentialed Veterinary Technician (LVT/RVT/CVT) strongly preferred.
• Bachelor’s degree in Business or a related field is a plus.
• Experience coaching, mentoring, and developing veterinary teams.
• Strong organizational, communication, and conflict-resolution skills.

Responsibilities

• Lead, mentor, coach, and develop the Emergency Technician team.
• Recruit, onboard, train, and evaluate new technicians and assistants.
• Conduct performance reviews, provide ongoing coaching, and support career development.
• Foster a positive, accountable, and collaborative team culture.
• Coordinate continuing education opportunities and ensure team members remain engaged in professional growth.
• Manage technician scheduling, staffing levels, and shift coverage to maintain efficient hospital operations.
• Monitor patient flow and proactively adjust staffing assignments to support changing hospital needs.
• Collaborate with leadership to develop and improve Standard Operating Procedures (SOPs).
• Ensure compliance with AAHA standards, OSHA requirements, DEA/Controlled Substance protocols, and hospital policies.
• Partner with General Practice leadership to coordinate cross-training and staffing support.
• Remain actively involved on the hospital floor and assist the medical team during high-volume periods.
• Support Fear Free best practices and help coach the team in delivering compassionate patient care.
• Serve as a clinical resource for technicians, assistants, and client service representatives.
• Maintain a strong focus on patient safety, quality medicine, and operational efficiency.
• Promote exceptional client communication and education throughout the Emergency Department.
• Assist with resolving client concerns and support the team in difficult conversations.
• Coach technicians on communication skills, conflict resolution, and delivering an outstanding client experience.
• Support efficient inventory management and resource utilization.
• Help monitor labor efficiency and department productivity.
• Identify opportunities to improve workflows, reduce bottlenecks, and enhance operational performance.

Skills

Leadership experience

Communication

Conflict resolution

Team development

Education

LVT/RVT/CVT credential

Bachelor’s degree in Business or related field

Job description

Sumner Veterinary Hospital seeks an Assistant Hospital Manager / Emergency Veterinary Technician Manager to lead and develop its Emergency Technician team within a fast-paced, AAHA-accredited setting. You will partner with the Hospital Manager and Medical Director to drive operational excellence, support patient care, and enhance client service.

You’ll split time between coaching staff, improving hospital operations, and stepping in for patient care when needed, with opportunities for leadership