Emergency Vet Client Care Associate

United Veterinary Care; Buzzards Bay (MA); On-site; USD 28,000 - 30,000; Full time

Job summary

Cape Cod Veterinary Specialists is hiring a Full-Time Client Care Associate to support the Buzzards Bay and Dennis hospital teams. You will be the first and last contact for clients, handling scheduling, payments, and records with empathy in a fast-paced emergency and specialty setting.

You will coordinate between pet owners, referring veterinarians, and medical teams, ensuring smooth operations and accurate financial transactions.

Qualifications

• 1+ year of veterinary hospital experience preferred.
• Strong customer service and communication skills.
• Able to multitask and stay composed in a fast-paced environment.
• Willing to work at both CCVS locations and flexible shifts.
• Comfort with Word, Excel and learning new software.
• Experience with ezyVet, SmartFlow, or CareCredit preferred.

Responsibilities

• Greet and check in clients for emergencies and specialty appointments.
• Schedule and confirm appointments.
• Answer and direct calls using a multi-line phone system.
• Create estimates and invoices, collect deposits, and process payments.
• Scan documents and maintain accurate information in the EMR.
• Send medical records and updates to referring veterinarians.
• Maintain a clean, organized front desk and lobby.
• Communicate with compassion during emotional or high-stress situations.
• Collaborate with medical teams across both hospitals.
• Contribute to a supportive and positive team environment.

Skills

Veterinary hospital experience

Customer service

Communication

Multitasking

Flexibility

Tools

ezyVet

SmartFlow

CareCredit

Job description

Cape Cod Veterinary Specialists is hiring a Full-Time Client Care Associate to support the Buzzards Bay and Dennis hospital teams. You will be the first and last contact for clients, handling scheduling, payments, and records with empathy in a fast-paced emergency and specialty setting.

You will coordinate between pet owners, referring veterinarians, and medical teams, ensuring smooth operations and accurate financial transactions.