Emergency Vet Care Operations Leader

ECLIPSE VETERINARY MANAGEMENT SERVICES LLC; Malapardis (NJ); Sur place; USD 80 000 - 100 000; Plein temps

Avantages offerts par ce poste

401(k)

Dental insurance

Employee assistance program

Employee discount

Health insurance

License reimbursement

Life insurance

Paid time off

Professional development assistance

Tuition reimbursement

Uniform allowance

Vision insurance

Résumé du poste

Eclipse Specialty & Emergency Pet Care in Whippany, NJ, seeks an experienced ER Operations Manager to oversee the emergency department's daily non-clinical operations, driving efficiency, quality, and compliance.

You will manage staffing, scheduling, resource allocation, and analyze performance metrics, while addressing escalated customer concerns and collaborating with clinical leaders to support staff training and evaluations.

Qualifications

• 3–5 years of management or leadership experience in healthcare, especially emergency/critical care.
• Degree in healthcare administration, business administration, nursing or related field.
• Strong data literacy and problem-solving abilities; Lean Six Sigma knowledge is a plus.

Responsabilités

• Monitor and manage operations to promote quality customer service, patient flow, and department efficiency.
• Oversee staff hiring, scheduling and daily resource allocation for the department.
• Analyze performance data and implement policies to improve patient satisfaction and safety.
• Address escalated customer concerns and support front-desk workflows.
• Collaborate with clinical leaders and training to support staff development and evaluations.

Connaissances

ER operations

Staff management

Data literacy

Crisis management

Lean Six Sigma

Communication

Formation

Healthcare Administration degree

Business Administration degree

Nursing or related field

Description du poste

Eclipse Specialty & Emergency Pet Care in Whippany, NJ, seeks an experienced ER Operations Manager to oversee the emergency department's daily non-clinical operations, driving efficiency, quality, and compliance.

You will manage staffing, scheduling, resource allocation, and analyze performance metrics, while addressing escalated customer concerns and collaborating with clinical leaders to support staff training and evaluations.