Emergency Travel Medical Case Manager | 24/7

IMG (International Medical Group); Princeton (NJ); On-site; USD 34,000 - 39,000; Full time

Job summary

Assist America, a wholly owned subsidiary of International Medical Group, seeks a Medical Case Manager to support members during medical emergencies while traveling. The role is onsite at our Princeton, New Jersey office, delivering clear guidance and coordinating medical and travel-related services with internal teams, global vendors, and medical providers in a fast-paced environment.

You will manage end-to-end cases, maintain updates for members and clients, and ensure adherence to service

Qualifications

• Bachelor’s degree preferred.
• Background in healthcare, travel assistance, insurance, customer service, or emergency services.
• Strong customer service, communication, and organizational skills.
• Ability to multitask and remain composed in high-stress situations.
• Multilingual skills are a strong plus.
• Proficiency with Microsoft Office or similar software suites.
• Flexibility to work rotating shifts, including nights and weekends.
• Required background checks and drug screening.

Responsibilities

• Respond promptly to travel-related medical and non-medical assistance needs, including medical referrals, monitoring, evacuations, repatriations, benefit inquiries, and claims.
• Manage end-to-end assistance cases from initial intake through resolution and closure.
• Maintain continuous case ownership and provide timely updates to members, clients, and stakeholders.
• Assess situations and determine appropriate next steps in accordance with established protocols and service level agreements.
• Coordinate with medical professionals and third-party vendors, including hospitals, transport providers, airlines, and ground services.
• Prepare clear case summaries and deliver thorough, collaborative shift-change briefings to keep incoming staff fully informed.
• Document all case activity accurately in the Case Management Software
• Adhere to service level expectations, response times, and documentation standards.
• Participate in team initiatives and departmental meetings as required.
• Perform additional duties as assigned.

Skills

Customer Service

Communication

Organizational Skills

Multitasking

Multilingual

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Assist America, a wholly owned subsidiary of International Medical Group, seeks a Medical Case Manager to support members during medical emergencies while traveling. The role is onsite at our Princeton, New Jersey office, delivering clear guidance and coordinating medical and travel-related services with internal teams, global vendors, and medical providers in a fast-paced environment.

You will manage end-to-end cases, maintain updates for members and clients, and ensure adherence to service