Emergency Telephone Deputy Director

Madison-County-Government; Wood River (IL); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Health insurance and benefits package

IMRF pension

Paid time off and holidays

Employee Assistance Program

Life Insurance & supplemental coverage

Public Service Loan Forgiveness (PSLF)

Job summary

Madison County Government is seeking a Deputy Director for the Emergency Telephone System to assist the Director in overseeing countywide 9-1-1 operations, technology upgrades, and PSAP coordination.

The role requires experience in 9-1-1 PSAP management, dispatch systems, NG9-1-1, and GIS mapping, with ongoing responsibilities including policy development and interagency liaison.

Qualifications

• High school diploma or equivalent; five years of 9-1-1 PSAP management experience.
• Five years in front line emergency communications (dispatch and dispatch systems).
• One year experience with NG9-1-1 and VOIP systems; valid driver’s license.

Responsibilities

• Assist in managing day-to-day operations of countywide 9-1-1 services.
• Monitor performance metrics and call statistics to uphold service standards.
• Support supervisory staff and lead technical and administrative teams.
• Plan and implement new technologies: dispatch software, radios, GIS mapping.
• Oversee vendor relationships and service contracts; ensure regulatory compliance.
• Develop and update policies, SOPs, and emergency response protocols.
• Coordinate with local law enforcement, fire, EMS, and stakeholders.
• Assist with emergency preparedness and disaster recovery planning for NG 9-1-1.
• Prepare departmental budgets and track expenditures; support grant reporting.

Skills

PSAP management

Dispatch experience

NG9-1-1 familiarity

Voice over IP (VoIP)

Radio communications

GIS mapping

Project coordination

Multi-agency coordination

Policy compliance

Education

High school diploma or equivalent

Tools

CAD

GIS software

Next Generation 9-1-1 (NG9-1-1) systems

Radio systems

Job description

Madison County Government offers a competitive compensation package including:Complete health insurance benefits package with Medical & Prescription, HSA & FSA, Dental and Vision.Retirement contributions via the Illinois Municipal Retirement Fund (IMRF) pension.Eight-hour workday, which includes a one hour, paid lunch.14 paid holidays.Employee Assistance Program.Life Insurance and Supplemental Accident & Critical Illness coverage.Paid time off in the form of Vacation, Sick, and Personal days that begin accruing day one.You may be eligible for Public Service Student Loan Forgiveness (PSLF)Summary of PositionThe Emergency Telephone System Deputy Director assists the Director in overseeing the operation, coordination, and administration of Madison County’s Emergency Telephone System. The role ensures the seamless function of PSAPs, supports strategic initiatives like system consolidation and technology upgrades, and acts as Director in his/her absence. This position is subject to modification upon the potential consolidation of the 911 Emergency Telephone System Board (ETSB) Operations with Emergency Management Operations. Should this consolidation occur, the Deputy Director will assume additional responsibilities and duties associated with the expanded organizational structure. At this time, the specific scope and nature of those additional responsibilities have not yet been finalized. The successful candidate will be informed of any changes to the position’s responsibilities and expectations upon appointment and as the organizational structure develops.Examples of Duties and ResponsibilitiesAssists in managing day-to-day operations of countywide 9-1-1 servicesMonitor performance metrics and call statistics to ensure high service standardsSupport supervisory staff and provide direct leadership to technical and administrative teamsCoordinate training programs and performance evaluationsParticipate in planning and implementing new technologies, including dispatch software, radios systems, and GIS mapping toolsAide the Director in managing vendor relationships and service contractsAssist with compliance with local, state, and federal regulations, including FCC and NENA StandardsAssist in maintaining policies, standard operating procedures, and emergency response protocolsAct as a liaison between local law enforcement, fire departments, EMS, and other stakeholders.Assist with emergency preparedness and disaster recover planning for NG 9-1-1 operationsAssist in preparing departmental budgets and tracking expendituresSupport grant applications processes and reporting for state and federal fundingSupport public education efforts on the use of 9-1-1 servicesRepresent Madison County 9-1-1 on various committees, local, state, and nationallyRequired to be available for on-call situations, position is 24/7Attend meetings in the absence of the 9-1-1 DirectorEnsures that the staff verifies location of wireless tower sites and assigns addressAssumes the responsibility of the Addressing Specialist when he/she is absentEnsures the maintenance and updates to the School Mapping systemProcesses and maintains the 911 Quality Assurance ProgramActs as a liaison between the Emergency Telephone System and the PSAPsResponsible for the operations of the Emergency Back-up PSAPStays up to date on changes to state and federal regulations pertaining to 9-1-1Assist the Director in the inventory and proper maintenance of any equipment purchased by the ETSBAssist AT&T with resolving trouble tickets submitted by PSAPs to the AT&T Resolution Center concerning system errors and mapping issuesAssist the Director in ensuring that the Madison County 9-1-1 Emergency Telephone System stays current, up to date, and relevant while being fiscally responsible to the Special Revenue Fund.Processes FOIA requests based on state statuesResponsible for the oversight of the education programs in school and civic events, and as well as attending and assisting in public engagementPerforms other duties as required or assigned which are reasonably within the scope of the duties enumerated aboveAssists the Director in future merger of ETSB and Emergency Management Operations. Position of Deputy Director will be required to fulfill certain roles and duties of Emergency Management.Minimum QualificationsA high school diploma or equivalent, five years of experience in 9-1-1 PSAP management; 5 years of experience in front line emergency communications (dispatch and dispatch systems); 1 year experience with Next Generation 9-1-1 and Voice over IP Protocol systems; valid driver’s license is required. Technical proficiency in 9-1-1 systems, radio communications, CAD, and GIS mapping are required. Additional skillsets in Emergency Management; demonstrated knowledge of emergency management principles, including preparedness, response, recovery, mitigation, continuity of operations, emergency operations planning, and coordination with local, state, and federal emergency management partners. Knowledge of the Incident Command System (ICS) and National Incident Management System (NIMS), with the ability to coordinate multi-agency emergency response and operational activities.Physical RequirementsThe employee may be required to walk or move up to 200 feet from the primary desk. The employee is occasionally required to stand and stoop, kneel or crouch. The employee may occasionally lift and/or move up to 25 pounds. Employee will also be required to potentially work in all weather conditions, day or night.This description is intended to indicate the kinds of tasks and levels of difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of employees under his/her supervision. The use of a particular expression or illustration describing the duties shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.Equal Opportunity EmployerClosing Date: October 1, 2026, or Until FilledIf you prefer to submit a paper application, please submit to:at [e-mail] or by mail to Arron Weber 101 E. Edwardsville Road Wood River, IL 62095Visit http://www.madisoncountyil.gov/jobs for paper application and full posting.Internal Candidates should apply via Self-Service -> Company Information -> Job Opportunities