Emergency Telecommunicator

Bastrop County Emergency Services District #3 (Bastrop County EMS); Bastrop (TX); On-site; USD 25,000 - 39,000; Full time

Job summary

Bastrop County EMS is seeking an Emergency Telecommunicator to support Bastrop County, TX. This on-site role involves receiving and prioritizing emergency and non-emergency medical calls, dispatching EMS resources, and guiding callers with calm, accurate instructions.

You will monitor dispatch systems, coordinate with public safety partners, and document details in a fast-paced environment. Qualifications include a high school diploma (EMD/EMT-Basic preferred), strong communication skills, and

Qualifications

• High school diploma or equivalent; EMD and/or EMT-Basic highly preferred.
• Experience with dispatch software and radio/phone systems.
• Ability to stay calm, gather accurate information, and follow protocols under pressure.
• Detail-oriented with strong documentation skills and confidentiality.
• Willingness to work varied shifts including nights, weekends, and holidays.

Responsibilities

• Receive and prioritize emergency and non-emergency calls for medical assistance.
• Gather essential information from callers and relay to EMS resources.
• Dispatch appropriate units and coordinate with fire, police, and hospital partners.
• Monitor radio traffic and computer-aided dispatch systems; update units with pertinent information.
• Document call details and ensure adherence to protocols and quality assurance processes.
• Work assigned shifts to ensure continuous emergency communications coverage.

Skills

Communication skills

Dispatch software proficiency

Calm under pressure

Attention to detail

Customer service

Team coordination

Shift flexibility

Education

High school diploma

EMD certification

EMT-Basic

Tools

Dispatch software

Radio/phone hardware

PC & communication systems

Job description

Company Description Bastrop County Emergency Services District #3 (Bastrop County EMS) was established by voters in November 2024 to create a sustainable funding model for emergency medical services in the county. Guided by an inaugural Board appointed by the Bastrop County Commissioners Court, the District is building a modern EMS system focused on improving response times and aligning care with nationally recognized clinical performance standards. The organization uses data-driven strategies to support continuous improvement and enhance the quality of care for residents and visitors. Bastrop County EMS operates under a collaborative oversight model that emphasizes transparency, accountability, and innovation. The District is committed to investing in professional development, resources, and technology that strengthen community health, safety, and resilience.

Role Description The Emergency Telecommunicator is a full or part-time on-site role located in Bastrop, TX, responsible for receiving and prioritizing emergency and non-emergency calls for medical assistance. This role includes gathering critical information from callers, dispatching appropriate EMS resources, and providing clear, calm, and accurate instructions while maintaining caller safety and confidentiality. The Emergency Telecommunicator will monitor radio traffic and computer-aided dispatch systems, update units with relevant information, and coordinate with EMS crews, fire departments, law enforcement, and other public safety agencies. Day-to-day responsibilities also include documenting call details, following established protocols and procedures, and supporting quality assurance efforts to improve communication and response effectiveness. The role requires working assigned shifts, which may include nights, weekends, and holidays, to ensure continuous emergency communications coverage.

Qualifications

• Strong verbal and written communication skills, including active listening and the ability to remain calm, clear, and professional under stress.
• Proficiency with computers, dispatch software, phone systems, radios, and other communications technology used in public safety environments.
• Ability to assess situations quickly, make sound decisions based on protocols, and prioritize multiple calls and tasks in a fast-paced setting.
• Attention to detail and accuracy in recording information, following procedures, and maintaining confidential records.
• Customer service and interpersonal skills to work effectively with callers, EMS personnel, law enforcement, and other partners.
• Willingness to work varying shifts, including nights, weekends, holidays, and overtime as operational needs require.
• High school diploma or equivalent; EMD and/or EMT-Basic highly preferred.
• Ability to pass any required background checks, drug screening, and suitability assessments for public safety roles.
• Commitment to ongoing training, professional development