Emergency Dispatch Specialist — Public Safety

Bastrop County Emergency Services District #3 (Bastrop County EMS)

Bastrop (TX)

On-site

USD 25,000 - 39,000

Full time

2 days ago

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Job summary

Bastrop County EMS is seeking an Emergency Telecommunicator to support Bastrop County, TX. This on-site role involves receiving and prioritizing emergency and non-emergency medical calls, dispatching EMS resources, and guiding callers with calm, accurate instructions.

You will monitor dispatch systems, coordinate with public safety partners, and document details in a fast-paced environment. Qualifications include a high school diploma (EMD/EMT-Basic preferred), strong communication skills, and

Qualifications

High school diploma or equivalent; EMD and/or EMT-Basic highly preferred.
Experience with dispatch software and radio/phone systems.
Ability to stay calm, gather accurate information, and follow protocols under pressure.
Detail-oriented with strong documentation skills and confidentiality.
Willingness to work varied shifts including nights, weekends, and holidays.

Responsibilities

Receive and prioritize emergency and non-emergency calls for medical assistance.
Gather essential information from callers and relay to EMS resources.
Dispatch appropriate units and coordinate with fire, police, and hospital partners.
Monitor radio traffic and computer-aided dispatch systems; update units with pertinent information.
Document call details and ensure adherence to protocols and quality assurance processes.
Work assigned shifts to ensure continuous emergency communications coverage.