Emergency Shelter Coordinator - Swing Shift

Catholic Charities of Southern Nevada; Las Vegas (NV); On-site; USD 19,000 - 28,000; Full time

Job summary

Catholic Charities of Southern Nevada seeks an Emergency Shelter Coordinator to work with Case Management to address client needs. The role serves as a liaison for partner agencies and clients when case managers are unavailable, coordinating intake, outreach, and referrals while supporting a cohesive system of care.

You will coordinate intake at the shelter, maintain client files in the database, assist clients with service access, and help with employment and financial education activities.

Qualifications

• Excellent customer service and communication abilities.
• Must be computer literate and able to use standard software.
• Ability to work with diverse populations and maintain confidentiality.
• Bilingual abilities are a plus.
• CPR and First Aid certification are advantageous.
• Must pass background checks including criminal and drug screens.
• Experience in homeless services is desirable.

Responsibilities

• Coordinate intake, enrollment, and data collection at the Emergency Shelter intake/reception center.
• Maintain client files and program database entries daily.
• Assist clients by managing service use and expediting delivery through referrals.
• Facilitate employment assistance programs, job readiness, and financial education.
• Establish and maintain community resources and partnerships.
• Monitor eligibility requirements and conduct program evaluations.
• Maintain a safe and clean shelter environment and address safety issues.

Skills

Customer service

Computer literacy

Communication skills

Time management

Confidentiality

Cultural sensitivity

Bilingual (a plus)

Education

High School Diploma or GED

Tools

MS Office

Windows OS

Job description

Why Work at Catholic Charities of Southern Nevada

When you join Catholic Charities of Southern Nevada, you’re becoming part of a mission that has uplifted our community since 1941. Every day, your work directly supports the most vulnerable individuals in Southern Nevada — offering dignity, hope, and critical services to people of all backgrounds, regardless of race, religion, or creed.
As one of the region’s leading nonprofit service providers, we operate 14 impactful programs that reach more than 4,000 people each day. Our team serves across four essential areas — Family Services, Food Services, Immigration and Refugee Services, and Homeless and Housing Services — including the largest Meals on Wheels and Emergency Shelter programs in Southern Nevada. When you work here, you’re not just doing a job; you’re helping transform lives.

What We Offer

We believe in taking care of the people who take care of our community. Catholic Charities provides a comprehensive benefits package, including:

• Competitive insurance coverage
• Generous paid time off
• A retirement plan to support your future

If you’re looking for meaningful work, mission-driven colleagues, and the chance to make a real difference every day, Catholic Charities of Southern Nevada is the place to build your career.

Position Summary

The Catholic Charities of Southern Nevada (CCSN) Emergency Shelter Coordinator works in coordination with Case Management staff to address the broad array of client needs. The coordinator serves as the contact for partner agency case managers and for clients when case managers are not available. The Coordinator acts primarily as a case coordinator rather than a provider of direct services, however, may perform duties that include outreach, prevention and harm reduction, crisis intervention, health education, substance abuse and mental health referrals, and benefits counseling. The Emergency Shelter Coordinator reaches out to governmental, faith-based, nonprofit service providers and local businesses to continue building upon and towards developing a cohesive, collaborative and coordinated system of care to create a seamless, client-centered system of case management, providing the capacity to extend the reach of resources available to Southern Nevada’s homeless population.

Responsibilities

• Working with coordinated case managers, promotes a comprehensive knowledge of the scope, purpose/role, and eligibility requirements of available services provided by each case manager in a collaborative or coordinated arrangement.
• Coordinate Emergency Shelter intake, enrollment, and data collection at Emergency Shelter intake/reception center.
• Makes entries to client files and entries in the program database on a daily basis.
• Assists clients by managing use of services, and expediting service delivery through linkage activities.
• Facilitates and coordinates supportive activities with case management, including employment assistance programs, job readiness training, and financial education.
• Establishes and maintains resources.
• Reviews programs and eligibility requirements, outreach to current and potential partner agencies, monitoring social action, data collection and program evaluation.
• Maintain a safe and clean environment for homeless men and staff.
• Maintain awareness of situations that may result in safety, hazards, or property damage, and notify the supervisor on duty.
• Performs other related duties as required.

Knowledge, Skills, And Abilities

• Excellent customer service skills.
• Must be computer literate and possess effective written and verbal communication skills.
• Ability to understand directives and carry them out to completion and without hesitation.
• Detail-oriented with a propensity toward organizational skills.
• Must have a strong sense of focus and must be task oriented and non-judgmental with a clear sense of personal boundaries.
• Ability to work in a variety of settings with culturally diverse groups. Ability to be culturally sensitive and appropriate.
• Ability to meet face-to-face with homeless individuals of diverse backgrounds and disabilities, including physical, mental, substance abuse, able to develop rapport, provide information, and refer with sensitivity to cultural issues.
• Possess ability to understand various CCSN operations and procedures.
• Work evening, night, weekend and holiday shifts.
• Possess excellent time management skills and the ability to work with minimum supervision.
• Must have a respect for confidentiality involving both clients and employees.

Qualifications

• High School Diploma or GED.
• One-year experience performing Customer Service or Social Service work is desirable or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
• Proficiency with MS Office Suite and Windows platform required.
• Prior experience with the homeless population is a plus.
• Bi-lingual is a plus.
• CPR and First Aid Certification is a plus
• Have the ability to pass a criminal, drug-screening, and employment background check

Physical Requirements

• Ability to communicate clearly with clients and co-workers.
• Ability to remain alert and effective during the entire shift.
• Ability to continuously stand and to walk frequently throughout the shelter (and potentially throughout campus)
• Ability to regularly lift 20 pounds.
• Ability to operate and use office equipment and communicate by radio.li>
• The employee will work in an office and public, service-delivery environment.
• May experience exposure to strong odors such as soiled clothes and poor hygiene.

This position pays $17.00 per hour.

CCSN is a drug free and equal opportunity employer. All employees must successfully complete a drug test and background check prior to employment.