Emergency Services Technician

ServiceMaster Clean of Fraser Valley; Livonia (MI); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Opportunity for advancement

Bonus based on performance

Training & development

Parental leave

Training & development

Job summary

A restoration and reconstruction service in Livonia, Michigan is seeking an Emergency Services Technician. The ideal candidate excels in task management and customer service, demonstrating stability and reliability in their work. Responsibilities include performing restoration services for fire, water, and mold issues, ensuring compliance with industry standards, and maintaining company equipment. The role offers opportunities for career growth within a fast-paced environment dedicated to exceptional customer care.

Qualifications

• Stable, systematic worker who excels in task management.
• Strong attention to detail and small decision-making.
• Must be able to lift 75 lbs frequently.
• Excellent communication and listening skills to support customers and team members.
• Dedication to customer service with empathy and urgency.
• Positive, team-oriented attitude; reliable under pressure.

Responsibilities

• Perform water, fire, and mold cleaning mitigation.
• Maintain a clean and organized truck.
• Deliver excellent customer service with empathy.
• Assist with warehousing, facility tasks, and support team members as needed.
• Deliver excellent customer service with empathy, urgency, and professionalism.
• Follow direction from leadership and adhere to structured processes and safety requirements.
• Represent the Paul Davis brand with integrity and reliability.

Skills

Task management

Detail-oriented

Customer service

Communication

Teamwork

Team oriented

Physical strength

English fluency

Driver's license

Flexibility

Industry experience

Job description

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development

Note: The following sections describe the role and expectations.

Overview

The Emergency Services Technician is on the front lines of restoring homes and businesses after disasters such as floods and fires. The ideal candidate demonstrates risk-free, predictable, and fact-based behavior, excelling at task management within structured, systematic processes. This role requires stability, focus, and the ability to follow leadership direction while delivering high-quality work. Successful team members bring empathy, reliability, and discipline to a fast-paced environment, ensuring customers receive extraordinary care during their time of need.

Outcomes

• Deliver excellent customer service – NPS >70
• Ensure services meet Paul Davis and industry standards – compliance >90%.
• On time arrival – 100%
• Documentation according to program standards with timely and accurate inputs to RMS system (training available)

Responsibilities

• Perform water, fire, and mold cleaning, mitigation, and remediation including tarping and board-ups as required.
• Maintain a clean, organized, and properly stocked truck and company equipment.
• Be accessible by phone and participate in the on-call schedule as required.
• Assist with warehousing, facility tasks, and support team members as needed.
• Deliver excellent customer service with empathy, urgency, and professionalism.
• Follow direction from leadership and adhere to structured processes and safety requirements.
• Represent the Paul Davis brand with integrity and reliability.

Qualifications

• Stable, systematic worker who excels in task management and structured processes.
• Risk-free, predictable, and fact-based decision-making style.
• Strong attention to detail with ability to follow direction from leadership.
• Excellent communication and listening skills, with ability to support customers and team members.
• Dedication to customer service with empathy and urgency.
• Positive, team-oriented attitude; reliable and dependable under pressure.
• Ability to lift 75 lbs frequently.
• Fluent in English; valid driver’s license with clean record.
• Willingness to work nights, weekends, and overtime as needed.
• Desire to join a new organization and actively contribute to building a customer-first culture that is a workplace of choice for high performers.
• Previous experience in fire, water or mold cleaning and restoration is a differentiator.

Why Join the Team?

Paul Davis is a fast-growing leader in restoration and reconstruction, trusted by insurance providers and commercial property owners across North America. We are expanding locally and creating career opportunities for people who want meaningful, purpose-driven work. Our team lives by our Vision, Mission, and Values, and we seek individuals who share these commitments and want to help build a culture of excellence.

As this is a new and growing company, specific job duties, responsibilities, and position requirements may be adjusted as needed to support business demands and team development. Flexibility and a willingness to adapt will be essential to success in this role.

We support and hire Veterans and we are an Equal Opportunity Employer!