Emergency Services Dispatcher I

City of Fresno; Fresno (CA); On-site; USD 65,000 - 78,000; Full time

Job summary

The City of Fresno's Fresno Police Department is seeking energetic, dependable Emergency Services Dispatchers I to answer in-bound calls with a focus on high-quality customer service. The role involves using a multi-channel CAD system to dispatch appropriate public safety units and maintain records of all police units.

The position reports to the Emergency Services Communications Supervisor. Qualified applicants have a high school diploma or GED and at least one year of work experience.

Qualifications

• High School Diploma or GED required.
• Minimum one year of work experience.

Responsibilities

• Answer in-bound calls with emphasis on customer service.
• Operate a multi-channel CAD system to dispatch public safety units.
• Keep records of police units and respond to requests.

Education

High School Diploma or GED

Job description

THE POSITION

The Fresno Police Department (FPD) is seeking energetic, organized, and dependable individuals who are committed to being a part of a vigorous law enforcement agency. The selected candidate will be expected to answer in-bound calls with emphasis on high quality customer service. The incumbents receive training in answering and evaluating emergency police, fire, and medical service calls, and operating a multi-channel Computer-Assisted Dispatch (CAD) system console and related equipment to dispatch appropriate public safety units. Duties also include, but are not limited to, performing record checks for officers in the field, keeping records of all police units available, and responding to requests. Position reports to the Emergency Services Communications Supervisor. Must have the ability to operate radio communications equipment and type at a speed necessary for timely completion of assigned duties.

An Emergency Services Dispatcher I may be flexed to an Emergency Services Dispatcher II ($5,809 - $6,974/mo.) at the discretion of management within the first eighteen months of employment. Flexing is contingent upon successful completion of the Emergency Services Dispatcher Training Program and certification by the Police Department verifying that the incumbent is capable of performing the duties of an Emergency Services Dispatcher II.

Immediate and future vacancies will be filled from this eligible list for a period of three (3) months from the date the eligible list is created, with the option of extending that period at the City's discretion. If the examination process is suspended for this recruitment, the eligible list may be limited to three (3) months.

THE REQUIREMENTS

Applicants must meet the minimum qualifications on or before the posted filing deadline in order to qualify for the examination and does not assure a place on the eligibility list.

• Possession of a High School Diploma or equivalent GED completion
• AND
• (1) One year of work experience.

CONDITIONS OF EMPLOYMENT

Eligibles certified to the Police Department for consideration must successfully complete a computer voice stress analyzer (CVSA) and/or polygraph test, an extensive background investigation, and a department interview before receiving conditional offers of employment. Individuals receiving a conditional offer of employment must successfully pass a medical examination before receiving a final offer of employment.

If candidate receives a conditional employment offer, he/she will be required to successfully complete a medical examination which will include testing for the presence of drugs and alcohol. Any falsification of information provided or any failure to meet the requirements will result in disqualification from further consideration in the selection process for Emergency Services Dispatcher I.

Some of the potential reasons for disqualification from the selection process:

• Use of illegal drugs either recently or extensively.
• Failure to disclose prior drug use.
• Falsification of any required application or pre-employment materials.
• Involvement in a crime, the nature of which would impair the credibility of the individual or cause embarrassment to the City of Fresno.
• Poor employment record.

THE EXAMINATION PROCESS

The examination process may consist of the following:

Written Examination - 100%: A job-related online written examination will be administered, which is designed to measure a candidate's aptitude for performing public safety dispatch work. Candidates must achieve a passing score to qualify for the eligible list.

FOR MORE INFORMATION ABOUT THE ONLINE WRITTEN EXAMINATION, please visit: Applicants » CritiCall 911 Dispatcher & Emergency Calltaker Testing Software

The written examination has been tentatively scheduled for the week of November 23, 2026.

VETERAN’S PREFERENCE

Candidates applying for veteran's preference are required to submit a copy of their DD214 with their application during the specified filing period. Evidence must be presented to indicate that the candidate was discharged honorably from the military service. Veterans, including City employees, must resubmit proof of honorable service for every examination for which veteran's preference credit is requested. Qualified veterans who pass the examination will have five (5) points added to their final score.