Emergency Services Dispatcher III (Open Until Filled)

City of Fresno; Fresno (CA); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Shift differential pay

Training program

Job summary

The City of Fresno Police Department is seeking an Emergency Services Dispatcher III to manage urgent calls, dispatch services promptly, and train fellow dispatchers on our advanced Computer-Assisted Dispatch (CAD) system. You will provide elite customer service and thrive in high-pressure situations, with eight- to ten-hour shifts that may include weekends and holidays.

Swing and Night Shift pay adds $1.45 to $2.30 per hour.

Qualifications

• Must possess a High School Diploma or GED.
• One year of experience equivalent to Emergency Services Dispatcher II with City of Fresno.
• Equivalent experience may be defined as handling emergency calls and operating a multi-channel CAD system.

Responsibilities

• Provide lead direction and training to subordinate dispatchers.
• Receive and transmit routine and emergency calls for police, fire, and medical services.
• Investigate complaints and respond to citizen inquiries in complex situations.
• Advise callers on procedures when no emergency response is needed.
• Operate the CAD system and related equipment; transmit messages to field personnel.
• Evaluate calls and prepare detailed reports; maintain effective communication in a fast-paced environment.

Skills

Customer service

Team leadership

Communication

Crisis management

Education

High School Diploma / GED

Tools

CAD system

Job description

RECRUITMENT IS OPEN UNTIL FILLED OR UNTIL A SUFFICIENT NUMBER OF APPLICATIONS HAVE BEEN RECEIVED. Recruitment may close at any time.

If you want to be part of a vigorous law enforcement team, this is your opportunity! As an Emergency Services Dispatcher III with the City of Fresno Police Department, you'll manage urgent calls, ensure prompt dispatch of services, and train fellow dispatchers on our advanced Computer-Assisted Dispatch (CAD) system. This vital role allows you to showcase your exceptional customer service skills while thriving in high-pressure situations. Bring your can-do attitude and teamwork spirit to help keep our community safe.

The ideal candidate will provide exceptional customer service, possess a can-do attitude, and value teamwork at all levels of the organization. Emergency Services Dispatcher III's are the advanced working/lead class in the Emergency Services Dispatcher series. Employees are assigned to work any eight- to ten-hour shift and may be required to work on weekends and holidays. Swing and Night Shift pay is an additional $1.45 to $2.30 per hour above base rate of pay depending upon assigned shift.

Duties

• Provide lead direction and training to subordinate emergency services dispatchers.
• Receive and transmit routine and emergency calls for police, fire, and medical services.
• Investigate complaints and respond to citizen inquiries, handling complex situations.
• Advise callers on police and fire procedures when no emergency response is needed.
• Operate the Computer-Assisted Dispatch (CAD) system and related equipment.
• Transmit coded messages to police and fire personnel in the field.
• Evaluate calls and prepare detailed reports based on information received.
• Maintain effective communication and working relationships in a fast-paced environment.
• Performs related duties as required.

Duties and schedules may vary by assignment, please inquire about specific duties and schedules if called upon for an interview. Incumbents may be required to work any shift including nights, weekends, and holidays as needed.

Full job description available to view at:

https://www.fresno.gov/wp-content/uploads/2023/05/Emergency-Services-Dispatcher-III.pdf

View We Work For You video to get an inside look at the day to day of an Emergency Services Dispatcher:

https://youtu.be/8VRwZmse5Go?si=Rkx_qBzIjPTTxjk6

Three (3) vacancies currently exist in the Police Department. Immediate and future vacancies will be filled from this eligible list for a period of three (3) months from the date the eligible list is created, with the option of extending that period at the City's discretion. Should the competitive process be suspended for this recruitment, the eligibility list may be limited to three (3) months.

The Requirements

Applicants must meet the minimum qualifications on or before the posted filing deadline in order to qualify for the examination and does not assure a place on the eligibility list.

Possession of a High School Diploma or equivalent GED completion

AND

One (1) year of experience equivalent to that gained as an Emergency Services Dispatcher II with the City of Fresno.

Equivalent experience may be defined as:

Answering and evaluating emergency police, fire and medical service calls, preparing police and fire service calls, and operating a multi-channel Computer-Assisted-Dispatch (CAD) system console and related equipment to dispatch appropriate public safety units.

Additional Requirements

The work experience section MUST be completed with detailed duties, dates and weekly hours worked for each title held. Please SPECIFY THE DISPATCH TASKS with which you have experience within your duties. Resumes will not be accepted in lieu of a completed employment application and will not be used to evaluate minimum requirements. Applications lacking a completed work experience section may be rejected.

Possession of a valid California Driver's License may be required at time of appointment. Candidates considered for hire may be required to provide proof of a valid driver's license and a current copy of their driving record.

The selected eligible candidates certified will be required to successfully pass a Department interview, extensive background investigation, Computer Voice Stress Analyzer (CVSA) and/or polygraph test, medical examination which will include testing for the presence of drugs and alcohol, and a Department of Justice fingerprint prior to employment with the City of Fresno. Any falsification of information you provide or any failure to meet the requirements will result in disqualification from further consideration in the selection process for Emergency Services Dispatcher.

Selection Process

The examination process may consist of the following:

APPLICATION REVIEW - QUALIFYING ONLY: Applications which meet the minimum qualifications will be reviewed and a limited number of the most qualified candidates will be invited to the Oral Examination. Selection of the most qualified candidates will be based upon those applications demonstrating the greatest breadth and depth of applicable education, experience, skills and training. Therefore, applicants are urged to submit sufficiently detailed information in their application materials for evaluation.

ORAL EXAMINATION (100%) : A panel of subject matter experts will conduct job-related oral exams to evaluate a candidate's ability to provide lead direction and train personnel, deal tactfully with citizens who may have been abusive, excited, intoxicated, ill, disabled, incoherent, etc., maintain harmonious working relationships with other employees in a closed environment, operate radio communications equipment at the speed necessary to timely completion of assigned duties or other topics related to a candidate's training, experience and qualifications for the position of Emergency Services Dispatcher III. Candidates must achieve a passing score to qualify for the eligible list.

The Oral Examination date is to be determined.

Veteran's Preference

Qualified veterans who pass the examination may obtain five (5) additional points.

Candidates applying for veteran's preference are required to submit a copy of their DD214 with their application during the specified filing period. Evidence must be presented to indicate that the candidate was discharged honorably from the military service. Veterans, including City employees, must resubmit proof of honorable service for every examination for which veteran's preference credit is requested.