Emergency Services Coordinator - Mississippi Med-Com - Full-Time/ Part-Time

University of Mississippi Medical Center; Missouri; On-site; USD 25,000 - 39,000; Full time

Job summary

University of Mississippi Medical Center seeks an Emergency Services Coordinator to efficiently coordinate patient flow, transfers, admissions, and consultations in the Emergency Department. This role includes initiating and managing air and ground medical transport, receiving EMS transmissions, and supporting pre-hospital communication during crises.

The ideal candidate will have a high school diploma or GED and EMS experience, with mandatory EMT/AEMT/Paramedic/EMD IAED certifications;

Qualifications

• High school Diploma/GED and 1 year EMS Dispatch/EMS experience.
• Nationally Registered EMT, AEMT, Paramedic or Emergency Medical Dispatcher (IAED) is required.
• EMT/AEMT/EMT-Paramedic must be obtained post-hire within 30 days.
• Post-hire within 180 days: BLS, FEMA ICS 100/200/700/800 requirements.

Responsibilities

• Coordinate emergency patient transfers, including interfacility transfers, admissions, and consultations.
• Manage air and ground medical transport initiation and dispatch.
• Receive, document, and relay EMS transmissions; support pre-hospital communication and disaster response.
• Ensure timely, high-quality emergency and critical care for transported patients.
• Operate and monitor multiple radio and telephone systems during shifts.
• Maintain and verify transport documentation quality and accuracy.

Skills

Verbal & written communication

Comprehension

Basic computer operations

Clinical terminology

Critical thinking

Protocol-based decision making

Multi-channel communications (phone/rfi

Education

High school Diploma/GED

EMT/AEMT/Paramedic/EMD IAED certification

Job description

Job Requisition ID:

R00049542

Job Category:

Professional and Technical

Organization:

MED-COM

Location/s:

Main Campus Jackson

Job Title:

Emergency Services Coordinator - Mississippi Med-Com - Full-Time/ Part-Time

Job Summary:

The Emergency Services Coordinator is responsible for the efficient coordination of patient flow, including interfacility transfers, admissions, and consultations for Emergency Department patients. This role encompasses the initiation and management of both air and ground medical transport, as well as the reception and processing of EMS transmissions. The coordinator plays a critical role in facilitating pre-hospital communication and resource deployment during crises or disaster scenarios. Additionally, the position ensures the provision of timely, high-quality emergency and critical care for patients transported to UMMC or other designated facilities.

Education & Experience

Education and Experience Required:

High school Diploma/GED and (1) year of Emergency Medical Dispatching or Emergency Medical Services (EMS) experience

Certifications, Licenses or Registration required:

Nationally Registered Emergency Medical Technician (EMT), Nationally Registered Advanced Emergency Medical Technician (AEMT), Nationally Registered Paramedic (EMT-Paramedic), or Emergency Medical Dispatcher – IAED – International Academy of Emergency Medical Dispatch.

EMT, AEMT, or EMT-Paramedic required from the Mississippi State Department of Health required post-hire within 30 days.

The following required post-hire within 180 days:

• Basic Life Support from American Heart Association
• FEMA ICS 100 - EMI - Emergency Management Institute
• FEMA ICS 200 - EMI - Emergency Management Institute
• FEMA ICS 700 - EMI - Emergency Management Institute
• FEMA ICS 800 - EMI - Emergency Management Institute

Knowledge, Skills & Abilities

Knowledge, Skills, and Abilities:

Verbal and written communications skills.Comprehension skills. Basic computer operations skills and knowledge. Basic clinical and medical terminology knowledge. Critical thinking and decision-making skills.Protocol based decision making skills.Ability to simultaneously operate and answer multiple telephone and radio systems.

Responsibilities:

• Utilizes MedCom communication and documentation systems and protocols to receive, document, and manage radio transmissions, telephone calls, and other electronic communications related to emergency patient transfers, consultation requests, and assistance from pre-hospital providers and law enforcement agencies.
• Ensures the accurate and timely relay of verbal and written messages, particularly in relation to emergent transfer requests, patient reports, and medical control communications.
• Participates in educational and outreach activities and coordinates emergency preparedness efforts for internal and external customers with local, state, regional and federal partners.
• Assists with communication responsibility in accordance with the state of Mississippi comprehensive emergency management plan.
• Evaluates, plans, provides, and documents care for patients in the disaster, transport in or out of hospital environment.
• Performs daily operational duties of the disaster management plan as assigned, including but not limited to radio checks and management of incoming alerts. Assists with dissemination of disaster preparedness information and management as directed by the UMMC Mississippi Center of Emergency Services leadership.
• Participates in disaster drills and exercises utilizing computer-based systems, weather systems and communication systems.
• Follows specialty service and clinical department protocols in referring patients to UMMC.
• Maintains and verifies the quality and accuracy of all communications center related transport documentation.
• Receives, coordinates, and relays requests for medical transport by the comprehensive transport program. Performs continuous vehicle or aircraft following (computerized and/or manual mapping skills) and initiates emergency action plans in case of an incident/accident.
• The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time.

Physical and Environmental Demands:
Requires frequent exposure to unpleasant or disagreeable physical environment such as high noise level and exposure to heat and cold, constant exposure to bio-hazardous conditions such as risk of radiation exposure, blood borne pathogens, fumes or airborne particles, and/or toxic or caustic chemicals which mandate attention to safety considerations, constant working hours significantly beyond regularly scheduled hours, constant activities subject to significant volume changes of a seasonal/clinical nature, constant work produced subject to precise measures of quantity and quality, frequent bending, occasional lifting and carrying up to 50 pounds, constant crouching/stooping, frequent kneeling, frequent pushing/pulling, frequent reaching, constant sitting, frequent standing, frequent twisting, and frequent walking. (occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more)

FLSA Designation/Job Exempt:

No

Pay Class:

Hourly

FTE %:

100

Job Posting Date:

03/30/2026