Emergency Services Coordinator - MS Med Com

Healthier Mississippi People; Jackson (MS); On-site; USD 35,000 - 55,000; Full time

Job summary

Healthier Mississippi People seeks a skilled EMS communications professional to facilitate patient transfers, admissions and consults for emergency department patients. You will initiate air or ground transport, receive EMS transmissions, and support pre-hospital requests during crises for UMMC and other facilities.

Responsibilities include managing MedCom communications, coordinating disaster preparedness, and supporting emergency response operations across multiple agencies.

Qualifications

• EMT or EMD certification is required.
• High school diploma or GED with 1 year EMS/medical dispatch experience.
• BLS certification required.
• NIMS 100, 200, 700 and 800 must be completed within 6 months of hire.

Responsibilities

• Uses MedCom systems to receive and document radio transmissions and calls for emergency transfers.
• Coordinates emergency preparedness activities with local, state, regional and federal partners.
• Assists with disaster management communications and adherence to the state emergency plan.
• Plans and documents patient care during disaster or transport scenarios.
• Performs routine radio checks and manages incoming alerts as part of the disaster plan.

Skills

Verbal & written communications

Comprehension skills

Basic computer operations

Medical terminology

Critical thinking

Decision making

Multitasking (phone & radio)

Education

EMT or EMD Certification

Job description

Job Summary

To facilitate patient flow, transfers, admissions, and consults for emergency department patients. To initiate air medical and/or ground transport and reception of EMS transmissions as appropriate. To facilitate pre-hospital requests during a crisis or disaster mode. To provide optimum critical/emergency care to sick or injured patients transported by aircraft or other vehicle to UMMC or other designated facilities.

Job Summary

To facilitate patient flow, transfers, admissions, and consults for emergency department patients. To initiate air medical and/or ground transport and reception of EMS transmissions as appropriate. To facilitate pre-hospital requests during a crisis or disaster mode. To provide optimum critical/emergency care to sick or injured patients transported by aircraft or other vehicle to UMMC or other designated facilities.

Knowledge, Skills & Abilities

Verbal and written communications skills. Comprehension skills. Basic computer operations skills and knowledge. Basic clinical and medical terminology knowledge. Critical thinking and decision making skills. Protocol based decision making skills. Ability to simultaneously operate and answer multiple telephone and radio systems.

Responsibilities

• Utilizes the MedCom communication and documentation systems and protocols to receive and document radio transmissions, phone calls, and other digital or electronic means of communication for emergency patient transfers or consultation calls or requests for assistance from pre-hospital providers and law enforcement personnel. Receives and conveys complete and accurate verbal and written messages. In reference to emergent transfer requests, patient reports, and medical control calls.
• Participates in educational and outreach activities and coordinates emergency preparedness efforts for internal and external customers with local, state, regional and federal partners.
• Assists with communication responsibility in accordance with the state of Mississippi comprehensive emergency management plan.
• Evaluates, plans, provides, and documents care for patients in the disaster, transport in or out of hospital environment.
• Performs daily operational duties of the disaster management plan as assigned, including but not limited to radio checks and management of incoming alerts. Assists with dissemination of disaster preparedness information and management as directed by the UMMC Mississippi Center of Emergency Services leadership.
• Participates in disaster drills and exercises utilizing computer based systems, weather systems and communication systems.
• Follows specialty service and clinical department protocols in referring patients to UMMC.
• Maintains and verifies the quality and accuracy of all communications center related transport documentation.
• Receives, coordinates, and relays requests for medical transport by the comprehensive transport program. Performs continuous vehicle or aircraft following (computerized and/or manual mapping skills) and initiates emergency action plans in case of an incident/accident.
• The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time.

Physical And Environmental Demands

Requires frequent exposure to unpleasant or disagreeable physical environment such as high noise level and exposure to heat and cold, constant exposure to bio-hazardous conditions such as risk of radiation exposure, blood borne pathogens, fumes or airborne particles, and/or toxic or caustic chemicals which mandate attention to safety considerations, constant working hours significantly beyond regularly scheduled hours, constant activities subject to significant volume changes of a seasonal/clinical nature, constant work produced subject to precise measures of quantity and quality, frequent bending, occasional lifting and carrying up to 50 pounds, constant crouching/stooping, frequent kneeling, frequent pushing/pulling, frequent reaching, constant sitting, frequent standing, frequent twisting, and frequent walking. (occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more)

Requirements

Education & Experience

EMT or EMD - high school diploma/GED and one (1) year experience performing ems duties or medical dispatching.

Certifications, Licenses or Registration required

certification as EMT or EMD. NIMS 100, 200, 700 and 800 required within six (6) months of hire. BLS required. NAACS preferred. If EMT, valid Mississippi State Department of Health/Bureau of Emergency Medical Services jurisdictional medical control on file for UMMC emergency services will be obtained within one month.