Emergency Services Clinical Manager

Seacoast Mental Health Center; Exeter (NH); Vor Ort; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

Seacoast Mental Health Center, Inc. seeks an Emergency Services Clinical Manager to provide administrative, clinical, and operational leadership to Emergency Services clinicians and other assigned staff.

The role includes supervision, performance management, professional development, and workforce engagement across Exeter Hospital and affiliated sites. The position requires a master’s degree in a behavioral health field and independent NH licensure, with 3–5 years of progressive behavioral

Qualifikationen

• Master’s degree in a behavioral health field is required.
• Independent clinical licensure in New Hampshire (LICSW, LCMHC, LMFT, or equivalent) is required.
• Minimum of three to five years of progressive behavioral health experience, with leadership or crisis services preferred.
• Training and experience in crisis intervention, trauma-informed care, Motivational Interviewing, Columbia Suicide Severity Rating Scale and ASAM Criteria.

Aufgaben

• Provide administrative, clinical and operational leadership to Emergency Services clinicians and staff.
• Supervise staff, manage performance, support professional development and workforce engagement.
• Ensure high-quality crisis assessment, intervention, stabilization and referral services across hospital and agency locations.
• Ensure compliance with federal, state, payer, hospital and agency standards with focus on safety and risk management.
• Utilize data and performance metrics to drive improvements in efficiency and patient outcomes.
• Maintain direct service role to stay connected with frontline operations and collaborate with hospital leadership and community partners.

Kenntnisse

Crisis intervention

Trauma-informed care

Motivational Interviewing

ASAM Criteria

Columbia Suicide Severity Rating Scale

Ausbildung

Master’s degree in social work, Counseling, Psychology, or related behavioral health field

Jobbeschreibung

Seacoast Mental Health Center The Emergency Services Clinical Manager provides administrative, clinical, and operational leadership to Emergency Services clinicians and other assigned staff. Responsible for supervision, performance management, professional development, and workforce engagement.

• High-quality crisis assessment, intervention, stabilization, and referral services for patients and families within Exeter Hospital (Beth Israel Lahey Health), agency locations and any other affiliated organizations.
• Compliance with federal, state, payer, hospital and agency standards, with particular attention to patient safety, documentation quality, and clinical risk management
• Operational excellence through effective staffing, employee engagement, workforce development, performance management, service utilization monitoring, quality improvement initiatives, and data driven decision making.
• Ensuring staff competency in evidenced-based crisis care, including suicide assessment, violence risk assessment, trauma-informed care, Motivational Interviewing, ASAM Criteria, safety planning, and brief intervention strategies.
• Reviewing complex, high-risk, and sentinel event cases.
• Monitoring clinical documentation quality and regulatory compliance.
• Supporting staff recruitment, onboarding, retention, and professional development.
• Utilizing performance metrics and operational data to improve efficiency, patient outcomes, and service quality.
• Maintaining a direct service role to support staffing needs and remain connected to frontline operations.
• Maintain collaborative relationships with hospital leadership, community agencies, referral sources, and collateral providers.

Seacoast Mental Health Center The Emergency Services Clinical Manager provides administrative, clinical, and operational leadership to Emergency Services clinicians and other assigned staff. Responsible for supervision, performance management, professional development, and workforce engagement.

• High-quality crisis assessment, intervention, stabilization, and referral services for patients and families within Exeter Hospital (Beth Israel Lahey Health), agency locations and any other affiliated organizations.
• Compliance with federal, state, payer, hospital and agency standards, with particular attention to patient safety, documentation quality, and clinical risk management
• Operational excellence through effective staffing, employee engagement, workforce development, performance management, service utilization monitoring, quality improvement initiatives, and data driven decision making.
• Ensuring staff competency in evidenced-based crisis care, including suicide assessment, violence risk assessment, trauma-informed care, Motivational Interviewing, ASAM Criteria, safety planning, and brief intervention strategies.
• Reviewing complex, high-risk, and sentinel event cases.
• Monitoring clinical documentation quality and regulatory compliance.
• Supporting staff recruitment, onboarding, retention, and professional development.
• Utilizing performance metrics and operational data to improve efficiency, patient outcomes, and service quality.
• Maintaining a direct service role to support staffing needs and remain connected to frontline operations.
• Maintain collaborative relationships with hospital leadership, community agencies, referral sources, and collateral providers.

Educational/Experience Required

• Minimum of a master’s degree in social work, Counseling, Psychology, or related behavioral health field.
• Independent clinical licensure in New Hampshire (LICSW, LCMHC, LMFT, or equivalent required).
• Minimum of three to five years of progressive behavioral health experience, with preference given to candidates with leadership, supervisory, crisis services, community mental health, or hospital-based behavioral health experience.
• Training and experience in crisis intervention, trauma-informed care, Motivational Interviewing, Columbia Suicide Severity Rating Scale and ASAM Criteria.

Seacoast Mental Health Center, Inc. offers a generous compensation package including paid time off, health and dental plans, retirement account match, etc.

We are an Equal Opportunity Employer, and we value the diversity of our community.