Emergency Security Communications Dispatcher

Kickapoo Lucky Eagle Casino Hotel; Eagle Pass (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

Kickapoo Lucky Eagle Casino Hotel in Eagle Pass, Texas seeks a Security Manager/Security Supervisor to delegate emergency and routine calls to security staff and uphold regulatory compliance. The role emphasizes guest service, incident response, and proper dispatch of personnel to protect guests and team members.

Responsibilities include relaying calls, maintaining logs, coordinating with law enforcement, and ensuring accurate reporting while following KLECH policies.

Qualifications

• Must have High School Diploma or GED.
• Some college, with business and/or law enforcement courses, preferred.
• Strong communication skills in English both written and oral. Spanish or other language skills a plus.

Responsibilities

• Delegate all incoming emergency and non-emergency telephone and radio calls to appropriate security personnel.
• Ensure compliance with Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
• Answer and relay telephone and radio calls to appropriate security personnel.
• Dispatch security officers and other team members to specific areas as needed.
• Document radio calls onto a computerized system and maintain logs.

Skills

Strong English communication

Leadership

Guest service

Multitasking

Decision making

Confidentiality

Teamwork

Analytical thinking

Education

High School Diploma or GED

Some college (business/law enforcement)

Tools

Computerized security system

Job description

Kickapoo Lucky Eagle Casino Hotel in Eagle Pass, Texas seeks a Security Manager/Security Supervisor to delegate emergency and routine calls to security staff and uphold regulatory compliance. The role emphasizes guest service, incident response, and proper dispatch of personnel to protect guests and team members.

Responsibilities include relaying calls, maintaining logs, coordinating with law enforcement, and ensuring accurate reporting while following KLECH policies.