Casino Security Dispatcher

Lucky Eagle; City of Rochester (NY); Presencial; USD 25.000 - 39.000; Jornada completa

Descripción de la vacante

Lucky Eagle Casino & Hotel is seeking a Security Dispatch Officer. The role focuses on protecting assets, ensuring guest and team member safety, and maintaining confidentiality of records.

You will interact with guests, vendors and staff in a professional, courteous manner, with occasional longer shifts and weekend hours required. Responsibilities include dispatching officers, monitoring CCTV, maintaining logs, handling access control, and responding to medical incidents.

Formación

• Excellent communication and guest, team member and vendor relation skills are essential.
• Learn and follow detailed Security policies and procedures.
• Exceptional report writing skills are required.
• Defensive Tactics Training with advanced handcuffing certification preferred.
• Prior experience in a security position or casino environment is preferred.
• New hires must obtain and maintain a valid First Aid/CPR/AED certification within 60 days of hire.

Responsabilidades

• Observe, respond and report incidents, safety concerns, procedure violations or criminal activity.
• Dispatch security officers to calls and track officer activity in a computerized software program.
• Maintain key watchers and team member’s bio-metrics prints.
• Issue vehicle keys and gas credit cards, ensuring key accountability and audits.
• Oversee security equipment inventory items.
• Manage digital dispatch log and input log entries.
• Respond to medical incidents providing necessary patient care.
• Safeguards company property and assets.
• Perform escorts, cash exchanges, emergency slot machine drops, and table fills.
• Create a safe and friendly environment for guests and team members.
• Patrol the property parking lots.
• Shuttle guests in a safe and friendly manner.
• Check Identifications for age verification and maintain daily visitor count.
• Performs other duties as assigned.

Conocimientos

Excellent communication

Guest relations

Vendor relations

Report writing

First Aid/CPR/AED

Defensive tactics

Handcuffing certification

Educación

High School Diploma or GED

Descripción del empleo

Lucky Eagle Casino & Hotel is seeking a Security Dispatch Officer. The role focuses on protecting assets, ensuring guest and team member safety, and maintaining confidentiality of records.

You will interact with guests, vendors and staff in a professional, courteous manner, with occasional longer shifts and weekend hours required. Responsibilities include dispatching officers, monitoring CCTV, maintaining logs, handling access control, and responding to medical incidents.