Emergency Room Patient Access Specialist

Oklahoma State University Medical Center; Tulsa (OK); On-site; USD 30,000 - 42,000; Full time

Job summary

Oklahoma State University Medical Center is seeking an Emergency Room Registration Representative to guide patients and visitors, verify eligibility, and finalize registrations. The role includes collecting patient liability, recording accurate demographics, and handling incoming calls while upholding confidentiality.

Ideal candidates will have a high school diploma and experience with insurance terms and billing processes, plus proficiency with Microsoft Office and insurance/billing software.

Qualifications

• High School Diploma or equivalent required.
• Experience in insurance verification, patient access, or healthcare-related field preferred.
• Knowledge of insurance terminology, plans, and billing processes expected.
• Strong attention to detail and organizational skills required.
• Excellent communication and interpersonal skills, both written and verbal.

Responsibilities

• Direct patients and visitors to appropriate locations and assist with questions.
• Enter information to complete the registration process and collect required signatures.
• Collect applicable patient liability and verify insurance information.
• Answer incoming calls and provide clear, concise information to callers.
• Maintain patient confidentiality and comply with privacy and regulatory standards.

Skills

Attention to detail

Customer service

Multitasking

Communication skills

Data entry

Education

High School Diploma

Tools

Microsoft Office Suite

Insurance verification software

Billing software

Epic (EMR)

Job description

Oklahoma State University Medical Center is seeking an Emergency Room Registration Representative to guide patients and visitors, verify eligibility, and finalize registrations. The role includes collecting patient liability, recording accurate demographics, and handling incoming calls while upholding confidentiality.

Ideal candidates will have a high school diploma and experience with insurance terms and billing processes, plus proficiency with Microsoft Office and insurance/billing software.