Emergency Road Service Dispatcher I

Bosselman Enterprises; Grand Island (NE); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company is looking for an ERS Dispatcher to deliver exceptional customer service and efficiently dispatch technicians during emergency roadside incidents. This role is essential in ensuring a smooth, high-quality service experience and requires strong communication skills, attention to detail, and the ability to multitask effectively. The position offers competitive compensation along with a range of attractive benefits, promoting professional growth and excellent service standards.

Benefits

Paid vacation

401K with matching contributions

Health, dental, and vision insurance

Short and long-term disability insurance

Life insurance

On-demand pay through PayActiv

Qualifications

• Experience in customer service or call center, preferably 1-3 years.
• Must be proficient with Microsoft Office and other communication tools.
• Must type 30+ WPM.

Responsibilities

• Provide high-quality customer service and handle inquiries professionally.
• Dispatch technicians accurately to breakdown sites using ticketing software.
• Maintain effective communication with call center staff and on-site personnel.

Skills

Customer Service

Attention to Detail

Multitasking

English Communication

Good Listening

Education

One to three years in call center or customer service

General mechanical knowledge or willingness to learn

Tools

Microsoft Office

Call Center Software

Job description

Overview

JOIN OUR TEAM!

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The ERS Dispatcher is responsible for providing exceptional customer service and dispatching technicians in emergency roadside breakdowns. ERS Dispatchers play a key role in creating an environment of service excellence that exceeds industry standards. This is a fast-paced, high-service environment where integrity, positivity, respect, and timeliness are essential.

Starting Wage: $15-19 per hour

Bosselman offers many benefits, including:

• Paid vacation
• 401K with matching contributions
• Health, dental, and vision insurance
• Short and long-term disability insurance
• Life insurance
• A clear path for growth
• On-demand pay through PayActiv (access to earned wages before payday)
• And more!

Responsibilities

• Provide high-quality customer service, exceeding expectations by handling questions, complaints, and inquiries professionally.
• Receive information quickly and accurately, paying attention to detail.
• Locate breakdowns using maps and understand highway and interstate systems across the U.S.
• Understand and identify time zones across the U.S.
• Operate a switchboard and phone systems typical of call centers.
• Create cases within ticketing software for tracking purposes.
• Dispatch technicians to breakdown sites with all necessary details, equipment, and inventory.
• Dispatch electronically and over the phone.
• Communicate regularly with call center staff and on-site personnel accurately and effectively.
• Prepare work orders for payment and follow procedures for billing customers.
• Report to work timely as scheduled.

Additional Duties

• Assist with other tasks as assigned.

Supervisory Responsibilities

• This position does not have supervisory responsibilities.

Qualifications

Education and Experience:

• One to three years of call center or customer service experience, or one to two years in an automotive or diesel repair facility.

Minimum Qualifications:

• Availability to work weekends and holidays as needed.
• Proficiency with Microsoft Office, internet browsers, call center software, and communication platforms.
• Typing speed of 30+ WPM.
• General mechanical knowledge or willingness to learn about diesel industry maintenance.
• Ability to multitask, follow up thoroughly, and handle customer interactions calmly.
• Good listening skills and ability to process information quickly.
• English communication skills.
• Willingness to deliver courteous, prompt customer service and work cooperatively with team members.

Physical Requirements

The physical demands include occasionally lifting/moving up to 30 lbs., sitting for long periods, and performing various physical activities such as standing, walking, reaching, climbing, and talking. Reasonable accommodations may be provided for qualified individuals with disabilities.