Onsite White-Glove Retention Specialist

Digital Risk, LLC.; San Antonio (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Mphasis seeks an Emergency Retention Specialist to safeguard customer relationships by resolving urgent issues and presenting retention offers. You will work with internal teams to triage problems and optimize accounts. The role emphasizes white glove service, strong communication, and CRM usage.

Schedule: Day Shift 8 AM-5 PM or 10 AM-7 PM. Onsite location with direct customer contact and collaboration with Sales and Support teams.

Qualifications

• 2+ years in white glove customer service or retention roles.
• Ability to convey information clearly to diverse stakeholders.
• Adaptable in a fast-paced, competitive market.
• Desire to build relationships with customers.

Responsibilities

• Outreach to provide updates, present offers, and identify opportunities.
• Respond quickly to escalated issues and protect client relationships.
• Collaborate with Sales and Support to triage risk and drive saves.
• Document interactions in CRM with accuracy and completeness.
• Uphold telemarketing laws and act as brand ambassador.

Skills

Customer service

Communication

Empathy

CRM systems

Sales awareness

Analytical thinking

Education

High school diploma

Tools

Salesforce

Workflow Manager

Microsoft Office

Job description

Mphasis seeks an Emergency Retention Specialist to safeguard customer relationships by resolving urgent issues and presenting retention offers. You will work with internal teams to triage problems and optimize accounts. The role emphasizes white glove service, strong communication, and CRM usage.

Schedule: Day Shift 8 AM-5 PM or 10 AM-7 PM. Onsite location with direct customer contact and collaboration with Sales and Support teams.