Emergency Response Specialist

jackson; Lansing (MI); On-site; USD 75,000 - 110,000; Full time

Job summary

Jackson in Lansing, MI is seeking an Emergency Response Specialist to help develop and implement physical security and guard force processes, with a focus on safe environments for associates, customers, vendors, and visitors.

The role centers on controlling building access, responding to life-safety incidents, and supporting events and travel for senior leadership as assigned. It requires readiness to travel and operate 24/7 coverage as needed.

Qualifications

• Strong knowledge of law enforcement response plans, policy development, physical security, and risk assessment.
• Ability to work independently with minimal supervision.
• Excellent analytical and problem-solving skills.
• Effective interpersonal skills and clear written/oral communication.

Responsibilities

• Develop emergency response and incident management plans and guard force operations.
• Control access to facilities and respond to emergencies and security incidents.
• Conduct patrols to identify hazards and ensure security protocols.
• Monitor entrances, observe incidents, and report suspicious activity.
• Respond to incidents including workplace violence, threats, and emergencies as required.
• Coordinate with internal teams on events to address security considerations.

Skills

Law enforcement knowledge

Independent work

Analytical skills

Interpersonal skills

Education

High School Diploma or equivalent

LEOSA certification / card

Job description

Job Purpose

The Emergency Response Specialist is responsible for assisting in the development and implementation of processes and procedures with regard to physical security and guard force operations with a focus on maintaining a safe and secure environment for associates, customers, vendors and visitors. The role is primarily responsible for controlling building access and responding to emergencies and incidents relating to life safety and security of personnel on company property. The role will also support company events and travel for senior leadership as assigned.

Essential Responsibilities

• Participates in the development of emergency response and incident management plans/procedures, guard force operations, and physical security programs.
• Controls access to an assigned facility and ensures the safety and security of Jackson facilities through the timely response to emergency and security incidents.
• Conducts periodic patrols to assess for unsafe conditions, hazards, unlocked doors, security violations, and compliance with established security protocols.
• Monitors entrances and exit points to prevent unapproved or unauthorized entry and facilitates the movement of people and vehicles.
• Responds to emergency situations using the appropriate escalation of force in accordance with established protocols.
• Observes and reports activities and incidents, providing for the security and safety of property and personnel.
• Preserves order and acts to enforce security policies and procedures regarding personnel and property.
• Observes and reports incidents or suspicious activity to management and recommends solutions for resolution.
• Responds to incidents of workplace violence, security breaches, imminent threats to associates or the company, fire, medical emergency, bomb threat, hazardous materials, inclement weather, and other incidents.
• Provides industry leading protection for company leaders and other designated employees during business-related travel, meetings, public appearances, and other professional engagements as assigned.
• Partners with internal teams on the planning and logistics around company-sponsored events to ensure physical security matters and executive participation are adequately addressed.
• Provides logistical support to company leaders as required.
• Maintains absolute confidentiality and privacy in accordance with guidelines, policies, and applicable laws.
• Prepares written logs and reports as required.

Other Duties

Must be willing to travel as necessary for planned and unplanned events to complete job responsibilities.

Performs other duties and/or projects as assigned.

Knowledge, Skills and Abilities

• Strong knowledge of law enforcement response plans, developing policies and practices related to physical security, guard force operations, emergency and incident planning and response, loss and incident reporting, and risk and threat assessment/analysis.
• Ability to work independently with minimal supervision, as well as to work as part of a team.
• Ability to prepare and deliver clear, concise, and audience-appropriate written and oral reports for presentation up to the highest level in the corporation.
• Committed to integrity and best practices.
• Availability to respond 24 hours per day and work flexible shifts as needed.
• Ability to effectively communicate technical issues both verbally and in writing.
• Excellent analytical and problem-solving skills.
• Effective interpersonal skills.
• Ability to perform the functions of the position (climb multiple flights of stairs in an emergency, standing/walking for long periods of time, etc.).
• Maintain proficiency in relevant protective services training.
• Exceptional situational awareness and decision-making under pressure in business and public environments.
• Excellent follow-up skills with attention to detail and ability to multi-task, leadership presence, strong team-orientation and interpersonal skills, flexibility, and strong analytical skills.
• Ability to travel as needed.
• Ability to function as part of a team under challenging circumstances.

Qualifications

• H.S. Diploma or equivalent required.
• 10+ years Recent experience in a similar role in law enforcement (can include Military Police) required.
• Possess or be able to obtain and maintain a valid Law Enforcement Officers Safety Act (LEOSA), 18 U.S.C. §926C, card and a Concealed Pistol License required.
• Safely carries a Jackson-approved firearm and demonstrates proficiency in its use required.
• Candidates must be able to comply with all local and state licensing regulations required.
• Ability to successfully complete Jackson sponsored Training required.
• Must have a valid state issued driver's license and be able to pass an annual motor vehicle background check required.
• Will be subject to and required to pass pre-employment and subsequent random drug screenings in accordance with Company policy required.
• Will be required to compl