Emergency Response Specialist

The Jackson National Life Insurance Company; Lansing (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Bonuses

Health insurance

401(k) plan

Education assistance

Job summary

The Jackson National Life Insurance Company is seeking an Emergency Response Specialist to enhance physical security and manage guard force operations across company facilities.

You will lead access control, respond to life-safety incidents, and support executive travel and events. Travel may be required; strong leadership and reporting skills are essential.

This role requires 10+ years in law enforcement, LEOSA/CCW, and a proven ability to work under pressure while maintaining confidentiality.

Qualifications

• Minimum HS diploma or equivalent required.
• 10+ years of recent law enforcement experience.
• LEOSA and Concealed Pistol License required.
• Valid state driver’s license and ability to pass background checks.
• Ability to obtain Jackson-approved training and pass medical certifications.
• Must pass pre-employment testing including drug screening and psychological evaluation.

Responsibilities

• Develop and implement emergency response plans for security programs.
• Control access to facilities and respond to incidents.
• Conduct periodic patrols to identify hazards and violations.
• Monitor entrances and exits and facilitate movement of people and vehicles.
• Respond to emergencies following established protocols.
• Prepare logs and reports; maintain confidentiality.

Skills

Law enforcement experience

Emergency response planning

Access control

Incident reporting

Situational awareness

Verbal and written communication

Education

HS Diploma or equivalent

Job description

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Job Purpose

The Emergency Response Specialist is responsible for assisting in the development and implementation of processes and procedures with regard to physical security and guard force operations with a focus on maintaining a safe and secure environment for associates, customers, vendors and visitors. The role is primarily responsible for controlling building access and responding to emergencies and incidents relating to life safety and security of personnel on company property. The role will also support company events and travel for senior leadership as assigned.

Essential Responsibilities

• Participates in the development of emergency response and incident management plans/procedures, guard force operations, and physical security programs.
• Controls access to an assigned facility and ensures the safety and security of Jackson facilities through the timely response to emergency and security incidents.
• Conducts periodic patrols to assess for unsafe conditions, hazards, unlocked doors, security violations, and compliance with established security protocols.
• Monitors entrances and exit points to prevent unapproved or unauthorized entry and facilitates the movement of people and vehicles.
• Responds to emergency situations using the appropriate escalation of force in accordance with established protocols.
• Observes and reports activities and incidents, providing for the security and safety of property and personnel.
• Preserves order and acts to enforce security policies and procedures regarding personnel and property.
• Observes and reports incidents or suspicious activity to management and recommends solutions for resolution.
• Responds to incidents of workplace violence, security breaches, imminent threats to associates or the company, fire, medical emergency, bomb threat, hazardous materials, inclement weather, and other incidents.
• Provides industry leading protection for company leaders and other designated employees during business-related travel, meetings, public appearances, and other professional engagements as assigned.
• Partners with internal teams on the planning and logistics around company-sponsored events to ensure physical security matters and executive participation are adequately addressed.
• Provides logistical support to company leaders as required.
• Maintains absolute confidentiality and privacy in accordance with guidelines, policies, and applicable laws.
• Prepares written logs and reports as required.

Other Duties

Must be willing to travel as necessary for planned and unplanned events to complete job responsibilities. Performs other duties and/or projects as assigned.

Knowledge, Skills and Abilities

• Strong knowledge of law enforcement response plans, developing policies and practices related to physical security, guard force operations, emergency and incident planning and response, loss and incident reporting, and risk and threat assessment/analysis.
• Ability to work independently with minimal supervision, as well as to work as part of a team.
• Ability to prepare and deliver clear, concise, and audience-appropriate written and oral reports for presentation up to the highest level in the corporation.
• Committed to integrity and best practices.
• Availability to respond 24 hours per day and work flexible shifts as needed.
• Ability to effectively communicate technical issues both verbally and in writing.
• Excellent analytical and problem-solving skills.
• Effective interpersonal skills.
• Ability to perform the functions of the position (climb multiple flights of stairs in an emergency, standing/walking for long periods of time, etc.).
• Maintain proficiency in relevant protective services training.
• Exceptional situational awareness and decision-making under pressure in business and public environments.
• Excellent follow-up skills with attention to detail and ability to multi-task, leadership presence, strong team-orientation and interpersonal skills, flexibility, and strong analytical skills.
• Ability to travel as needed.
• Ability to function as part of a team under challenging circumstances.

Qualifications

• H.S. Diploma or equivalent required.
• 10+ years Recent experience in a similar role in law enforcement (can include Military Police) required.
• Possess or be able to obtain and maintain a valid Law Enforcement Officers Safety Act (LEOSA), 18 U.S.C. §926C, card and a Concealed Pistol License required.
• Safely carries a Jackson-approved firearm and demonstrates proficiency in its use required.
• Candidates must be able to comply with all local and state licensing regulations required.
• Ability to successfully complete Jackson sponsored Training required.
• Must have a valid state issued driver’s license and be able to pass an annual motor vehicle background check required.
• Will be subject to and required to pass pre-employment and subsequent random drug screenings in accordance with Company policy required.
• Will be required to complete and pass a pre-hire psychological examination required.
• Must be able to pass and maintain medical training requirements as identified by Jackson. (Currently American Heart Association - Basic Life Support certification) required.
• Valid firearms license. LEOSA/CCW required.
• Candidates must be able to comply with all local and state licensing regulations required.

Jackson is proud to be an equal opportunity workplace.

The Company subscribes to and endorses federal and state laws and regulations relating to equal employment opportunity for all persons without regard to race, color, religion, gender, age, national origin, legally-recognized disability, marital status, legally-protected medical condition, citizenship, ancestry, height, weight, sexual orientation, veteran status, or any other factor not related to the needs of the job.

The Company is committed to a policy of equal opportunity.

Company facilities and campuses are tobacco-free environments.

At Jackson, our employees are empowered to bring a fresh perspective, confront new challenges, and define their own career paths.

We value the unique perspectives and innovative ideas that come from our employees' diverse backgrounds.

Jackson is the marketing name for Jackson National Life Insurance Company (Home Office: Lansing, Michigan) and Jackson National Life Insurance Company of New York (Home Office: Purchase, New York). Jackson National Asset Management, LLC (JNAM) located in Chicago, Illinois, is an SEC-registered investment adviser and Jackson subsidiary. Annuities are distributed by Jackson National Life Distributors LLC, Member FINRA.

Jackson companies offer an outstanding benefits package including competitive pay, bonuses, comprehensive health insurance benefits, a matching 401(k) retirement plan, adoption assistance, education matching gift program and dependent tuition program.

Online applications requested. Contact [e-mail] for alternate formats for accommodation. To learn more about Jackson's financial strength and results, visit jackson.com.