Customer Service Representative (NV) - $22/hr

Rapid Response Monitoring; Henderson (NV); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Annual salary increases

Shift differentials

Performance bonuses

Medical, Dental, Vision, and 401k

Paid Vacation and Sick Time

Wellness Program + Wellness DAYS OFF

Internal advancement opportunities

Bilingual pay differential

Job summary

Rapid Response Monitoring in Henderson, NV is seeking a Customer Service Representative (CSR) to respond to alarm activations, dispatch emergency responders, and provide empathetic, efficient service in a high-stakes environment.

Our 24/7 call center offers stable shifts, paid training, and opportunities for bilingual pay differentials, with annual increases and benefits including medical, dental, vision, and a 401(k).

Qualifications

• Associate degree or 2+ years of relevant customer service experience.
• Proficient computer, written, and verbal skills; comfortable using a headset in a high call-volume setting.
• Pass drug screen and background check as required by security licensing.

Responsibilities

• Process outbound calls to customers and authorities in a call center setting, some inbound.
• Respond to alarm activations and dispatch emergency responders.
• Provide detail-oriented customer service with a sense of urgency.
• Respond to, verify, and dispatch on emergency signals.
• Handle security alarm activations for residences and businesses professionally.
• Multitask and stay calm in stressed situations.

Skills

Computer proficiency

Written skills

Verbal skills

Headset use

Education

Associate degree

2+ years customer service

Job description

Customer Service Representative (NV) - $22/hr

At Rapid Response, customer service goes beyond answering calls; we are the calm, confident voice people rely on during emergencies. As a Customer Service Representative (CSR) you will use advanced technology combined with high industry standards to protect homes and businesses in communities across the country. Every day, you’ll respond to alarm activations, dispatch emergency responders and deliver exceptional service to our customers. If you have experience or an interest in customer service and in fast-paced or high-stakes environments, this is your opportunity to make a real impact.

Our 24/7 call center never closes; customer service representative (CSR) schedules include weekends, holidays and rotating days; with various stable shifts to choose from that accommodate individual needs; you can plan your life while doing meaningful work.

At Rapid Response you will find a work culture that emphasizes employee well-being and fosters an environment of respect, inclusion and diversity.

No prior industry experience is necessary! We provide extensive 4-week training.

Available Positions

• Full-Time
• Part-Time

November 2026

Salary Range: $22 HOURLY + 2ND SHIFT, 3RD SHIFT, WEEKEND & SPANISH PAY RATE DIFFERENTIALS!

Rapid Response acknowledges the sacrifices our employees make when supporting our customers during all hours of the day and night as well as weekends. In recognition of that commitment, we are offering shift differentials for hours worked outside of standard business hours. For hours worked between

• +$0.50/hr. for hours worked between 5:00pm and 9:00pm
• +$1.00/hr. for hours worked between 9:01pm and 6:00am
• +$1.00/hr for hours worked on Saturday & Sunday between midnight and 11:59pm

Responsibilities

• Successfully complete all required training and follow company protocols and procedures
• Process outbound calls to customers and authority agencies in a call center setting, some inbound.
• Provide detail-oriented customer service and empathetic support to our customers with a sense of urgency
• Respond to, verifies, and dispatches on emergency signals
• Handle security alarm activations for residences and businesses in a professional manner
• Multitask and remain calm in various stressful situations

Qualifications

• Associate degree, equivalent Military, or 2+ years of relevant work experience in customer service
• Proficient computer, written, and verbal skills. Comfortable using a headset in a high call volume setting
• Successfully clear drug screen and background check to meet industry and security licensing requirements

What awaits you at Rapid Response

• Annual salary increases, shift differentials, and performance bonuses
• Medical, Dental, Vision, and 401k
• Additional compensation for bilingual in Spanish
• Paid Vacation and Sick Time
• Wellness Program + Wellness DAYS OFF
• Internal advancement opportunities

About Rapid Response

Rapid Response Monitoring is a national leader in the monitoring of alarms and security systems. Designated as an Essential Business by the Department of Homeland Security, we are dedicated to protecting life and property. Founded and headquartered in Syracuse since 1992, with offices in California and Nevada. Our growing organization serves as a critical response center focused on protecting life, residences, and businesses. Whether it’s a kitchen fire, an intruder at a business, a family member experiencing a medical emergency, or preventative non-emergency customer service conversations, our heroes are here to serve every day - 24/7, 365 days a year. Supported by teams of experts in their respective fields, our highly trained specialists are the monitoring backbone for thousands of alarm companies across the country. If you are in search of a unique, rewarding career opportunity in an industry like no other, join #TeamRapid!

Additional Information

Rapid Response offers a competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at https://www.rrms.com/careers/ . Rapid Response is an Equal Opportunity Employer.