Emergency Response Concierge — First on Scene, 24/7

Thomasville Homes Llc; Baltimore, Northern (MD, KY); Hybrid; USD 60,000 - 69,000; Full time

Job summary

Thomasville Restoration is seeking a Fire Chaser in Baltimore, MD. You will be the first face for homeowners and businesses in crisis, arriving quickly on-scene and guiding clients through the recovery process with care.

This role emphasizes timely communication, coordination with restoration services, and a culture built on Family First, Compassion, and clear, empathetic service during emergencies.

Qualifications

• Must be able to respond 24/7 within the assigned geographic area.
• Strong communication, interpersonal, and customer service skills with proven ability to act quickly under pressure.
• Valid Driver’s License; IICRC certification strongly preferred.

Responsibilities

• Be First on Scene – arrive quickly at fire and property damage sites as the initial contact.
• Deliver the Thomasville Touch with compassion, patience, and professionalism.

Skills

24/7 on-call

Communication

Customer service

Driver's license

IICRC preferred

Job description

Thomasville Restoration is seeking a Fire Chaser in Baltimore, MD. You will be the first face for homeowners and businesses in crisis, arriving quickly on-scene and guiding clients through the recovery process with care.

This role emphasizes timely communication, coordination with restoration services, and a culture built on Family First, Compassion, and clear, empathetic service during emergencies.