Water Emergency Dispatch & Coordination Specialist

Dry Force Corp.; Lenexa (KS); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical plans

FSA/HSA

Vision and dental

Disability insurance

Life insurance

401(k) with company match

Paid time off

Company holidays

Job summary

Dry Force Corp. in Tampa, FL and Lenexa, KS is seeking an Emergency Response Center Coordinator to support inbound calls for water mitigation and emergency services in-person.

You will gather critical job details, route to service teams, maintain CRM records, and uphold brand procedures while delivering calm, professional customer service. This role requires 1+ years in call center or coordination and strong English communication; bilinguals a plus.

Qualifications

• 1+ years of call center, dispatch, customer service, or coordination experience.
• Strong verbal and written English communication skills.
• Ability to remain calm and professional in high-pressure situations.
• Excellent multitasking and organizational skills.

Responsibilities

• Handle inbound calls from customers needing water mitigation and emergency services.
• Gather and document critical job information accurately and efficiently.
• Route calls and job details to the appropriate service teams.
• Follow established scripts, workflows, and brand-specific procedures.
• Maintain accurate records in CRM and communication systems.
• Coordinate communication between customers, technicians, and internal teams.
• Monitor active jobs and assist with updates as needed.
• Escalate urgent or unresolved issues to leadership when appropriate.
• Support departmental goals related to response times, service quality, and customer experience.
• Maintain professionalism and empathy during high-stress customer interactions.
• Assist with administrative and operational tasks as assigned.

Skills

Call center

Customer service

Coordination

English

Tools

CRM systems

Microsoft Outlook

Teams

RingCentral

Job description

Dry Force Corp. in Tampa, FL and Lenexa, KS is seeking an Emergency Response Center Coordinator to support inbound calls for water mitigation and emergency services in-person.

You will gather critical job details, route to service teams, maintain CRM records, and uphold brand procedures while delivering calm, professional customer service. This role requires 1+ years in call center or coordination and strong English communication; bilinguals a plus.