Emergency Rent Program Specialist - Bilingual Required

Community Action; Hillsboro (OR); On-site; USD 42,000 - 65,000; Full time

Job summary

Community Action seeks a dedicated Emergency Rent Program Specialist to serve as the primary contact for rent assistance and coordinate data-driven activities. This role emphasizes accuracy, responsiveness, and adherence to program procedures.

Qualifications include a High School Diploma and 2+ years of data management and reporting, strong MS Office skills, and bilingual communication in English and Spanish.

Qualifications

• High School Diploma or equivalent; 2+ years in detailed data management and reporting.
• Advanced proficiency with Microsoft Office, databases and spreadsheets.
• Ability to work independently and manage multiple tasks with high accuracy under deadlines.
• Excellent written and verbal communication; bilingual in English and Spanish.

Responsibilities

• Act as primary coordinator for all Emergency Rent activities and projects, ensuring compliance with policies.
• Develop and maintain data quality processes and generate program reports for leadership.
• Serve as initial contact for individuals, process referrals and service entries; oversee program systems.
• Liaise between the program and internal teams and external partners; inform IT system changes to staff.
• Provide administrative support including scheduling, location reservations, and taking meeting minutes.

Skills

Bilingual: English/Spanish

Data management

Reporting & analytics

MS Office & databases

IT systems familiarity

Communication

Organization

Education

High School Diploma

Tools

ServicePoint

OPUS

ChildPlus

Job description

Community Action is a non-profit organization that provides critical services to low-income families in the areas of housing, homeless services, economic empowerment, family development, and early childhood care and education. Community Action leads the way to eliminate conditions of poverty and create opportunities for people in the Washington County area. Be the change you want!

Job Position Description:

Community Action is seeking a dedicated and highly organized bilingual (English/Spanish) Emergency Rent Program Specialist to join our team and help support our mission. This crucial administrative and coordinating role is the first point of contact for individuals seeking emergency rent assistance and is key to the efficient operation and compliance of our program.

Abbreviated Duties List:

• Act as the primary coordinator for all Emergency Rent activities and special projects, ensuring program compliance and adherence to established policies and procedures.
• Take the lead on developing and maintaining data quality processes, running data quality reports, and distributing information for necessary corrections. Develop and generate reports for the program leadership team.
• Serve as the initial point of contact for individuals, processing prevention referrals, approvals, and service entries. Oversee the functioning of program systems, including online and partner-organization requests.
• Act as the key liaison between the program and other internal teams, as well as external community partners. Keep program supervisors and staff current on agency-related IT system changes.
• Provide administrative support, including scheduling, reserving locations, and taking meeting minutes.

Abbreviated Requirements:

• High School Diploma or equivalent, with a minimum of two years of experience in detailed data management and reporting. An equivalent combination of education and experience may be considered.
• Advanced proficiency in technology tools, including Microsoft Office applications (Word, Excel, etc.), databases, and spreadsheets (including formulas and tables).
• Demonstrated ability to work independently and manage multiple tasks of competing priority with high accuracy and quality under tight deadlines.
• Exceptional attention to detail and strong organizational skills.
• Excellent written and verbal communication skills.
• Bilingual proficiency in Spanish and English (both oral and written).

What Will Make You Stand Out:

• Experience in social service programs serving low-income individuals.
• Detailed knowledge of data systems, such as ServicePoint, OPUS, Child Plus.