Emergency Rent Program Specialist - Bilingual Required

Community Action Organization; Hillsboro (OR); On-site; USD 28,000 - 34,000; Full time

Job summary

Community Action seeks a dedicated bilingual (English/Spanish) Emergency Rent Program Specialist to join our team and serve as the first contact for individuals seeking emergency rent assistance, ensuring compliant operations and accurate data handling.

The role emphasizes data management, reporting, and coordination with internal teams and partner organizations, requiring strong organizational skills and attention to detail.

Qualifications

• High School Diploma or equivalent; two years of detailed data management and reporting experience.
• Advanced proficiency with Microsoft Office (Word, Excel) and databases; strong data handling.
• Excellent written and verbal communication; ability to work independently with multiple priorities.
• Bilingual proficiency in Spanish and English (spoken and written).

Responsibilities

• Act as the primary coordinator for all Emergency Rent activities and special projects, ensuring program compliance and adherence to policies.
• Develop and maintain data quality processes; run quality reports and generate leadership reports.
• Serve as the initial point of contact for individuals, process prevention referrals, approvals, and service entries; oversee program systems including online and partner requests.
• Liaise between the program and internal teams and external community partners; inform staff of IT system changes.
• Provide administrative support including scheduling, reserving locations, and taking meeting minutes.

Skills

Bilingual English/Spanish

Education

High School Diploma or equivalent

Tools

Microsoft Office

Databases

ServicePoint

OPUS

Child Plus

Job description

Company Background:

Community Action is a non‑profit organization that provides critical services to low‑income families in the areas of housing, homeless services, economic empowerment, family development, and early childhood care and education. Community Action leads the way to eliminate conditions of poverty and create opportunities for people in the Washington County area. Be the change you want!

Job Position Description:

Community Action is seeking a dedicated and highly organized bilingual (English/Spanish) Emergency Rent Program Specialist to join our team and help support our mission. This crucial administrative and coordinating role is the first point of contact for individuals seeking emergency rent assistance and is key to the efficient operation and compliance of our program.

If you have a strong background in data management, excellent organizational skills, and a passion for community service, we encourage you to apply!

Abbreviated Duties List:

• Act as the primary coordinator for all Emergency Rent activities and special projects, ensuring program compliance and adherence to established policies and procedures.
• Take the lead on developing and maintaining data quality processes, running data quality reports, and distributing information for necessary corrections. Develop and generate reports for the program leadership team.
• Serve as the initial point of contact for individuals, processing prevention referrals, approvals, and service entries. Oversee the functioning of program systems, including online and partner-organization requests.
• Act as the key liaison between the program and other internal teams, as well as external community partners. Keep program supervisors and staff current on agency‑related IT system changes.
• Provide administrative support, including scheduling, reserving locations, and taking meeting minutes.

Abbreviated Requirements:

• High School Diploma or equivalent, with a minimum of two years of experience in detailed data management and reporting. An equivalent combination of education and experience may be considered.
• Advanced proficiency in technology tools, including Microsoft Office applications (Word, Excel, etc.), databases, and spreadsheets (including formulas and tables).
• Demonstrated ability to work independently and manage multiple tasks of competing priority with high accuracy and quality under tight deadlines.
• Exceptional attention to detail and strong organizational skills.
• Excellent written and verbal communication skills.
• Bilingual proficiency in Spanish and English (both oral and written).

What Will Make You Stand Out:

• Experience in social service programs serving low-income individuals.
• Detailed knowledge of data systems, such as ServicePoint, OPUS, Child Plus.