Emergency Rent Assistance Specialist- Bilingual

Cascade AIDS Project; Portland (OR); Hybrid; USD 51,000 - 59,000; Full time

Benefits offered by this job

Vacation & Health Leave

Retirement

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability

Family Leave

Job summary

CAP Northwest in Portland, OR seeks an Emergency Rent Assistance Specialist (Bilingual) to assist clients with short-term housing stability and financial support. The role includes completing applications, coordinating with landlords, and linking clients to supportive services.

The position is full-time, hybrid (3 days in office, 1 day remote), with starting pay of $51,160.51/year plus a bilingual differential; raises are based on tenure and union-negotiated pay scales.

Qualifications

• Fluency in Spanish and English (verbal and written).
• At least 1 year of relevant work experience.
• Proficient with Microsoft Office (Word, Excel, Outlook) and internet.

Responsibilities

• Establish rapport with clients using a strengths-based approach.
• Complete emergency rental assistance applications with clients and negotiate payments.
• Collect documentation from landlords and clients.
• Make referrals to mental health, substance use, HIV prevention, or other partners as needed.
• Coordinate with medical case managers to support housing stability.

Skills

Bilingual Spanish/English

Microsoft Office

Tools

Microsoft Office

Word

Excel

Outlook

Internet

Job description

CAP Northwest (CAP) is the oldest and largest AIDS Service Organization (ASO) in Oregon and Southwest Washington that provides the LGBTQ+ community and beyond with compassionate healthcare. CAP’s mission is to promote well-being and advance equity by providing inclusive health and wellness services for LGBTQ+ people, people affected by HIV, and all those seeking compassionate care. Prism Health, Our House, Tod’s Corner and Esthers Pantry are all apart of CAP. To learn more about us please visit CAP, Prism Health and Our House.CAP Northwest is excited to announce that we are hiring skilled and team-oriented Emergency Rent Assistance Specialist (Bilingual). The individual works in CAP's Housing and Support Services Department to provide Emergency Rent Assistance that includes providing support necessary to meet short-term financial needs; housing stability and medical engagement; information and referral services; advocacy with and on behalf of clients, and eviction prevention for individuals and families.This is a Full-Time role working at our Davis St. location in the Old Town Area of Portland. The schedule for this role is a hybrid Monday-Thursday 9:00am-5:00pm, 3 days in office 1 day work from home.Starting pay is $51,160.51 a year ($30.75 an hour) with an additional bilingual differential of a $1.00 and hour. The Emergency Rent Assistance-Bilingual’s Pay increases with tenure and the top of the pay scale is $59.408.75. This is a union represented position, so the compensation, benefits and conditions of work are collectively bargained.1st round interviews will begin the week of November 2nd 2026Who You AreVerbal and written fluency in Spanish and EnglishOne year of professional work experience relevant to the positionDemonstrated computer proficiency using Microsoft Office software (Word, Excel, Outlook) and working knowledge of the internetPrior experience providing financial assistance (or similar) servicesSuccessful experience working with ethnically, racially, economically and sexually diversepopulations, persons who have experienced homelessness, persons with a mental illness and/or substance dependenceAbility to work independently with accountability and exercise sound judgementAble to travel throughout the service area on a frequent basisValid driver’s license and access to a reliable vehicleWhat You’ll DoEstablish rapport with clients using a supportive strengths-based model that promotes client self-determination and independenceComplete emergency rental assistance applications with clients and negotiate payment with clients and landlords. Collect payment documentation from landlords when appropriateComplete housing assessments, goal planning, release of information statements, and deposit return agreements with clients. Complete check requests for submission to program managementCollect income and housing documentation from clients, landlords/property managers, and utility service providersMake appropriate referrals to mental health, substance abuse, HIV prevention, or other community partners as needed to support client self sufficiencyWork in collaboration with medical case managers, medical providers, or other providers involved in client care, including other CAP staff to provide coordinated comprehensive care to PLWHA with a focus on housing stabilityAt CAP Northwest, we believe in unlocking potential. If you believe you may have the skills to do a job, we encourage you to apply even if you don’t meet every qualification. CAP Northwest is an Equal Employment Opportunity Employer. We comply with all relevant anti-discrimination laws.Vacation & Health LeaveRetirementMedical, Dental, & VisionLife Insurance, Disability, & Family LeaveFor more details about our benefits please visit our careers page capnw.org/careersCAP Northwest cares about the safety of our team members and clients. All new employees are required to provide proof of vaccination status to HR at the time of hire (unless a documented medical or religious exemption is requested and approved).