Emergency Medical Services Dispatcher

American Medical Response, Inc.; Stone Mountain (GA); On-site; USD 38,000 - 52,000; Full time

Job summary

American Medical Response, Inc. is hiring an EMS Dispatcher to respond to emergency and non-emergency calls for ambulance and transportation services.

This full-time role (shift: 6PM-6AM) requires clear communication to ensure quality support for providers and patients. Responsibilities include monitoring calls and emails, scheduling and routing transportation, documenting communications, and coordinating with allied health and public safety personnel.

Qualifications

• High school diploma or GED required.
• Some work experience in dispatch or routing calls.
• EMD Certification required.

Responsibilities

• Dispatchers will proficiently monitor and respond to calls and emails using established call handling time leveraging the communication and information management system to deliver excellent customer support to providers, facilities and member representatives.
• Use appropriate methods to schedule, assign, review and route transportation requests.
• Clearly document communications following protocols and processes, and properly identify and escape issues as necessary.
• Effectively communicate trip data including confirmations, routing time, issues and performance.
• Dispatchers will work collaboratively and in a professional manner with all allied health and public safety personnel as well as your fellow coworkers.
• Successful Dispatchers will demonstrate organization, multitasking and time management skills.

Skills

Dispatcher experience

Clear communication

Multitasking

Education

High school diploma or GED

EMD Certification

Job description

Dekalb County, Georgia
We’re hiring

IMMEDIATE HIRING! FULL-TIME Opportunity

EMS Dispatcher - 610
Shift: 6PM-6AM

• California Rotation**

We’re hiring Dispatchers that will respond to emergency and non-emergency calls for ambulance and transportation services. This person assigns and routes transportation requests and can provide clear communication in all situations to ensure quality support and care to our customers.

Responsibilities

• Dispatchers will proficiently monitor and respond to calls and emails using established call handling time leveraging the communication and information management system to deliver excellent customer support to providers, facilities and member representatives.
• Use appropriate methods to schedule, assign, review and route transportation requests.
• Clearly document communications following protocols and processes, and properly identify and escape issues as necessary.
• Effectively communicate trip data including confirmations, routing time, issues and performance.
• Dispatchers will work collaboratively and in a professional manner with all allied health and public safety personnel as well as your fellow coworkers.
• Successful Dispatchers will demonstrate organization, multitasking and time management skills.

Minimum Required Qualifications

• High school diploma or equivalent (GED)
• Some work experience, preferably in dispatch or routing calls in customer service
• EMD Certification

Why Choose AMR?

AMR is one of Global Medical Response ’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors —keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.