Emergency Medical Services Communications Coordinator

Northwell Health; Syosset (NY); On-site; USD 25,000 - 39,000; Full time

Job summary

Northwell in New York is seeking an EMS Dispatcher to handle emergency requests, input data into MPDS/ProQA, and coordinate field resources according to established guidelines.

The role requires NY EMT certification and CPR, with 1-3 years of technical experience; duties include prioritizing calls, maintaining records, and following safety procedures.

Qualifications

• High School Diploma or equivalent required.
• 1-3 years of technical experience required.
• NY State EMT certification required.
• AHA CPR certification required.

Responsibilities

• Answer EMS requests and enter data using MPDS/ProQA per guidelines.
• Dispatch calls and coordinate resources as directed.
• Make independent judgments on basic to moderately complex issues.
• Coordinate with units according to Deployment Monitor.
• Follow dispatch orders and approved policies.
• Maintain accurate ambulance records.
• Escalate issues to senior staff when needed.
• Participate in safety and back-up drills.
• Handle scheduled transports promptly.
• Clarify policies and other matters as appropriate.

Education

High School Diploma or equivalent

Tools

MPDS / ProQA

Job description

Job Description

Answers requests for emergency medical service and enters them into the system using the appropriate protocol system. Dispatches calls and coordinates with the appropriate resources as dictated by guidelines.

Job Responsibility

• Answer requests for emergency medical service utilizing provided Medical Priority Dispatch System (MPDS) cards / ProQA for proper prioritization and pre-arrival instructions; adheres to guidelines.
• Works on mostly routine and transactional assignments, guided by policies, procedures, guidelines and precedent.
• Exercises independent judgment on basic or moderately complex issues regarding job and related tasks.
• Responds to and coordinates with posted units following the Deployment Monitor in an expedient manner.
• Follows dispatch orders adhering to approved policies and procedures.
• Maintains accurate records for ambulances.
• Elevates questions, problems and significant challenges to more senior team members for direction or subject matter expertise on new or unprecedented assignments.
• Handles and coordinates scheduled transports in a timely manner.
• Clarifies policies or procedures, and any other matters that may occur, as appropriate.
• Participates in all required safety and back-up drills.
• Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Job Qualification

• High School Diploma or equivalent required.
• 1-3 years of technical experience, required.
• Valid New York State Department of Health Emergency Medical Technician certification, required.
• AHA Healthcare Provider CPR certification, required.

*Additional Salary Detail

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).