Emergency Medical Dispatcher

Emergency Telecommunicator Services; Village of Sodus Point (NY); Presencial; USD 42.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Insurance

Retirement benefits

Paid leave

Employee assistance program

Continuing education

Certification support

Shift premiums

Descripción de la vacante

Emergency Telecommunicator Services is seeking a dispatcher to handle medical emergency calls from a centralized console. Daily duties include confirming patient location, collecting essential details, and assigning appropriate EMS responses in coordination with field crews.

The role emphasizes protocol-based guidance, careful documentation, and collaboration with responding teams. Note: some shifts may include overnight, weekend, or holiday coverage depending on staffing needs.

Formación

• High school diploma or recognized equivalent required.
• CPR certification may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications.

Responsabilidades

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Educación

High School Diploma or equivalent

Descripción del empleo

Position Details

• Duty Location: {airport_name}, Sodus Point, NY
• Employer: The hiring EMS provider or communications agency identified in the official vacancy
• Pay: {salary_min}–{salary_max} per year
• Schedule: {work_schedule}
• Appointment Type: {appointment_type}
• Who May Apply: {who_may_apply}
• Application Deadline: {closing_date}

Emergency medical communications may operate continuously. Employees may be assigned overnight shifts, weekends, holidays, rotating schedules, and required overtime.

What You May Do

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Experience and Education Requirements

A high school diploma or recognized equivalent is commonly required. Employers may recruit applicants for sponsored training or require current Emergency Medical Dispatcher certification before appointment.

CPR certification and additional coursework may be required. EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

General Conditions of Employment

• Meet the employer’s age and employment eligibility requirements
• Complete required background screening and employment assessments
• Pass additional evaluations when specified by the hiring agency
• Obtain and maintain required medical dispatch and CPR certifications
• Follow approved protocols, medical oversight, and quality-assurance procedures
• Protect confidential patient and incident information

Work Environment and Physical Requirements

This role generally involves extended console work, headset use, and simultaneous listening and data entry. Calls may concern serious illness, childbirth, injury, or death. Essential functions and accommodation procedures are established by the employer.

Benefits

Eligible employees may receive insurance coverage, retirement benefits, paid leave, employee-assistance services, and continuing education. Certification support, shift premiums, and other benefits depend on the organization and appointment terms.