Emergency Medical Dispatcher: Master Urgent Call Handling

911 Emergency Communications; Newport (OR); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Education support

Certification assistance

Shift premiums

Job summary

911 Emergency Communications in Newport, Oregon seeks an Emergency Medical Dispatcher to gather critical patient and incident information, set response priorities, and coordinate emergency medical resources using approved protocols.

Role may involve overnight shifts, weekends, and rotating schedules with overtime consideration. Requires a high school diploma; CPR and EMS-related certifications are often required, with agency-specific requirements varying by vacancy.

Qualifications

• High school diploma or recognized equivalent is commonly required
• Employers may recruit applicants for sponsored training or require current Emergency Medical Dispatcher certification before appointment
• CPR certification and additional coursework may be required
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications and accepted certification providers

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Job description

911 Emergency Communications in Newport, Oregon seeks an Emergency Medical Dispatcher to gather critical patient and incident information, set response priorities, and coordinate emergency medical resources using approved protocols.

Role may involve overnight shifts, weekends, and rotating schedules with overtime consideration. Requires a high school diploma; CPR and EMS-related certifications are often required, with agency-specific requirements varying by vacancy.