Emergency Medical Dispatcher: Life-Saving 911 Coordination

County Emergency Communications; Bowmansville (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

County Emergency Communications in Bowmansville, NY is seeking Emergency Medical Dispatchers to handle urgent medical calls, gather patient and incident details, establish response priorities, and support the coordination of EMS resources using an agency-approved system.

Dispatchers may provide approved instructions before responders arrive, must follow medical dispatch protocols and oversight requirements, and may coordinate ambulance assets as assigned.

Qualifications

• High school diploma or recognized equivalent commonly required.
• CPR certification may be required; EMT/paramedic credentials vary by vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient details and scene hazards to responding personnel.

Skills

Clear communication

Stress management

Multitasking

Education

High School Diploma or GED

EMD Certification (preferred)

Tools

Emergency dispatch software

Job description

County Emergency Communications in Bowmansville, NY is seeking Emergency Medical Dispatchers to handle urgent medical calls, gather patient and incident details, establish response priorities, and support the coordination of EMS resources using an agency-approved system.

Dispatchers may provide approved instructions before responders arrive, must follow medical dispatch protocols and oversight requirements, and may coordinate ambulance assets as assigned.