Supervisor, Patient Care

KDMC Ashland Hospital Corporation; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

UK King's Daughters in Ashland, KY seeks a Clinical Operations Supervisor to oversee daily patient care, ensuring safe, efficient, and high‑quality service delivery across telemetry.

You will supervise staff, coordinate scheduling, coach performance, comply with clinical standards, and partner with nursing, physicians and ancillary teams to improve throughput and patient satisfaction.

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• 0–4 years of related supervisory experience relevant to patient care.
• Experience in healthcare settings and collaboration with clinical teams.

Responsibilities

• Supervises daily patient care activities and assigns duties to ensure coverage and workflow.
• Monitors staff performance, provides coaching and development opportunities.
• Ensures compliance with clinical protocols and safety regulations.
• Coordinates staffing schedules and time-off requests for adequate coverage.
• Oversees quality improvement initiatives and tracks performance metrics.
• Collaborates with nursing, physicians and ancillary departments to streamline processes.
• Participates in hiring, onboarding and training of new team members.
• Investigates and resolves patient or staff concerns to maintain service excellence.
• Maintains records and prepares reports related to operations and staffing.

Skills

Staff supervision

Coaching

Workflow coordination

Compliance

Interdisciplinary collaboration

Hiring & onboarding

Education

High school diploma

Bachelor's degree preferred

Job description

At UK King's Daughters, we’re not just a healthcare facility — we’re a family of dedicated professionals who share a passion for making a meaningful difference in the lives of our patients. We’re more than just a place to work; we’re a place to grow, thrive, and contribute to our community.

Job Description: Job Summary Responsible for overseeing daily patient care operations to ensure safe, efficient, and high-quality service delivery. Provides direct supervision of assigned staff and coordinates workflow to support optimal patient throughput and satisfaction. Ensures compliance with established policies, procedures, and standards of care while fostering a culture of accountability and teamwork. Collaborates with interdisciplinary leaders to align patient care activities with organizational goals and performance metrics.

Essential Functions

• Supervises daily patient care activities and assigns duties to ensure effective coverage and workflow.
• Monitors staff performance and provides coaching, feedback, and development opportunities to support growth and engagement.
• Ensures compliance with clinical protocols, safety regulations, and accreditation standards.
• Coordinates staffing schedules and manages time-off requests to maintain adequate coverage and operational efficiency.
• Oversees quality improvement initiatives and tracks key metrics related to patient care outcomes and satisfaction.
• Collaborates with nursing, physicians, and ancillary departments to address operational challenges and streamline processes.
• Participates in hiring, onboarding, and training of new team members to ensure readiness and alignment with departmental expectations.
• Investigates and resolves patient or staff concerns promptly to maintain service excellence and workplace harmony.
• Maintains accurate records and prepares reports related to operations, staffing, and performance indicators.
• Performs other duties as assigned.

Education Requirement High school diploma or equivalent experience Bachelor’s degree in a related field is preferred

Experience Requirement 0-4 years of relevant supervisory experience, or an equivalent combination of training and supervisory/team lead experience typically required An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part-time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted.

Certifications & Licensures

Successful completion of the certification or registry examination as administered by the KBEMS. Holds a current National or Kentucky Paramedic Registry status. Two years of experience in the Emergency department setting. Achieves and maintains American Heart Association Basic Life Support (BLS). Achieves and maintains American Heart Association Advanced Cardiac Life Support (ACLS),NVCI, Hazmat Operational level, PHTLS.

Working Conditions

• A. Lifting, pushing, and/or pulling objects up to 50lbs: 2. Occasional (< 10% of the time)
• B. Lifting, pushing, and/or pulling objects over 50lbs: 1. Never
• C. Standing or walking with objects up to 10lbs: 3. Intermittent (10% - 50% of the time)
• D. Standing or walking with objects up to 25lbs: 2. Occasional (< 10% of the time)
• E. Standing or walking with objects up to 10lbs: 3. Intermittent (10% - 50% of the time)
• F. Risk of back injury from moving, lifting or positioning patients, equipment, or materials: 2. Occasional (< 10% of the time)
• G. Repetitive motion: 3. Intermittent (10% - 50% of the time)
• H. Working at heights above 4 feet: 1. Never
• I. Working in confined spaces: 1. Never
• J. Risk of injuries from use of equipment on the job: 2. Occasional (< 10% of the time)
• K. Job-related travel: 2. Occasional (< 10% of the time)
• L. Loud noises: 2. Occasional (< 10% of the time)
• M. Temperature extremes: 2. Occasional (< 10% of the time)
• N. Hazardous chemicals and fumes including waste: 2. Occasional (< 10% of the time)
• O. Radiation: 1. Never
• P. Burns: 1. Never
• Q. Cuts/Punctures: 2. Occasional (< 10% of the time)
• R. Bloodborne/airborne pathogens: 3. Intermittent (10% - 50% of the time)
• S. Recombinant DNA or viral vectors: 1. Never
• T. Combative/violent people: 2. Occasional (< 10% of the time)
• U. Animal handling (including carcasses): 1. Never
• V. Please specify other(s) and amount of exposure (i.e. Occasional, Intermittent or Regular): N/A

Physical Demands This position requires intermittent sitting at a computer workstation for extended periods of time; and performing tasks with repetitive motions such as typing; and occasionally standing or walking with objects weighing up to 10 pounds; and lifting, pushing and/or pulling objects weighing up to 50 pounds. Also involves some exposure to risk or injury from moving, lifting, or positioning patients, equipment, or materials; and exposure to hazardous chemicals and fumes including waste, cuts/punctures, and bloodborne or airborne pathogens.

Department: Telemetry Shift: Flex (United States of America) Time Type: Full time Address: 2201 Lexington Avenue City, State: Ashland, Kentucky

Our growth is creating opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it!

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.

Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful.