Emergency Medical Dispatcher — Fast-Paced Life-Saving Coordination

911 Emergency Communications; Town of Palmyra (NY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Job summary

911 Emergency Communications in Palmyra, NY is seeking Emergency Medical Dispatchers to coordinate urgent medical responses. You will collect patient and incident data, establish priorities, and support EMS resources according to protocols.

Role may include providing approved pre-arrival instructions, conducting call documentation, and participating in quality-review activities. Training, certification, and assignments vary by agency.

Qualifications

• High school diploma or equivalent is commonly required.
• CPR certification may be required; EMT/paramedic credentials are not universal.
• Emergency Medical Dispatcher certification may be required before appointment.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through approved dispatch system.
• Dispatch or coordinate ambulance resources as assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Skills

Call handling

Communication

Data entry

Documentation

Attention to detail

Education

High School Diploma or GED

Job description

911 Emergency Communications in Palmyra, NY is seeking Emergency Medical Dispatchers to coordinate urgent medical responses. You will collect patient and incident data, establish priorities, and support EMS resources according to protocols.

Role may include providing approved pre-arrival instructions, conducting call documentation, and participating in quality-review activities. Training, certification, and assignments vary by agency.