Emergency Medical Dispatcher — Fast-Paced Critical Calls

911 Emergency Communications; Franklin (IN); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Job summary

911 Emergency Communications in Franklin, IN seeks Emergency Medical Dispatchers to manage calls, gather details, and coordinate EMS responses. The role emphasizes protocol-based guidance and priority setting to ensure rapid, accurate information flow.

A high school diploma is commonly required; CPR and EMD certification may be needed. Overtime and on-call duties are typical, with varying benefits by employer.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMD certification may be required before appointment.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

EMD certification

CPR certification

Job description

911 Emergency Communications in Franklin, IN seeks Emergency Medical Dispatchers to manage calls, gather details, and coordinate EMS responses. The role emphasizes protocol-based guidance and priority setting to ensure rapid, accurate information flow.

A high school diploma is commonly required; CPR and EMD certification may be needed. Overtime and on-call duties are typical, with varying benefits by employer.