Emergency Medical Dispatcher: Critical EMS Communications

County Emergency Communications; Portland (OR); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Job summary

County Emergency Communications in Oregon is seeking Emergency Medical Dispatchers to handle urgent medical calls, verify locations, gather details, and determine response priorities using protocol-based systems.

Responsibilities include coordinating ambulance resources, providing pre-arrival instructions, documenting calls, and supporting quality-review activities while adhering to medical oversight and confidentiality requirements.

Qualifications

• High school diploma or recognized equivalent commonly required.
• CPR certification may be required.
• EMD certification/other credentials may be required depending on vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient's location, callback number, and access details
• Ask approved questions about the patient's condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma

CPR certification

Job description

County Emergency Communications in Oregon is seeking Emergency Medical Dispatchers to handle urgent medical calls, verify locations, gather details, and determine response priorities using protocol-based systems.

Responsibilities include coordinating ambulance resources, providing pre-arrival instructions, documenting calls, and supporting quality-review activities while adhering to medical oversight and confidentiality requirements.