Emergency Medical Dispatcher — Critical Care Call Center Pro

Emergency Telecommunicator Services; Canton (MO); Sur place; USD 40 000 - 60 000; Plein temps

Résumé du poste

Emergency Telecommunicator Services is offering Emergency Medical Dispatcher opportunities in Canton, MO. Dispatchers gather critical patient and incident details, confirm locations, and prioritize responses using approved protocols to coordinate EMS resources.

Role involves handling urgent calls, providing pre-arrival instructions, and maintaining documentation. Training, CPR, and agency-specific certifications may be required; shifts may include nights, weekends, and overtime as needed.

Qualifications

• High school diploma or equivalent required.
• CPR certification may be required.
• EMD certification or equivalent training preferred depending on vacancy.

Responsabilités

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through the medical dispatch system.
• Dispatch or coordinate ambulance resources as assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Connaissances

Communication

Calm under pressure

Multitasking

Attention to detail

Formation

High school diploma or equivalent

Description du poste

Emergency Telecommunicator Services is offering Emergency Medical Dispatcher opportunities in Canton, MO. Dispatchers gather critical patient and incident details, confirm locations, and prioritize responses using approved protocols to coordinate EMS resources.

Role involves handling urgent calls, providing pre-arrival instructions, and maintaining documentation. Training, CPR, and agency-specific certifications may be required; shifts may include nights, weekends, and overtime as needed.