Emergency Medical Dispatcher: Critical Call Navigator

911 Emergency Communications; Roseland (FL); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in Roseland, FL seeks Emergency Medical Dispatchers to handle calls, gather information, and coordinate responses using approved protocols.

You may work overnight, weekends, or rotating shifts as needed; a high school diploma is commonly required, and CPR certification is often required. This role emphasizes accuracy, calm communication, and strict adherence to medical dispatch procedures while protecting patient information.

Qualifications

• High school diploma or recognized equivalent commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; check vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through approved medical dispatch system and coordinate resources.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or recognized equivalent

Job description

911 Emergency Communications in Roseland, FL seeks Emergency Medical Dispatchers to handle calls, gather information, and coordinate responses using approved protocols.

You may work overnight, weekends, or rotating shifts as needed; a high school diploma is commonly required, and CPR certification is often required. This role emphasizes accuracy, calm communication, and strict adherence to medical dispatch procedures while protecting patient information.