Emergency Medical Dispatcher — Certification & Training Support

County Emergency Communications; Ontario Center (NY); On-site; USD 48,000 - 76,000; Full time

Benefits offered by this job

Insurance coverage

Job summary

County Emergency Communications is hiring Emergency Medical Dispatchers to support urgent medical calls from Ontario Center, NY. The role involves gathering patient and incident information, establishing priorities, and coordinating EMS resources under approved protocols.

Positions may require certification, CPR, and training; employment typically follows an agency-approved system with opportunities for ongoing education and performance quality reviews.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required; EMT or paramedic credentials are not universal requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Job description

County Emergency Communications is hiring Emergency Medical Dispatchers to support urgent medical calls from Ontario Center, NY. The role involves gathering patient and incident information, establishing priorities, and coordinating EMS resources under approved protocols.

Positions may require certification, CPR, and training; employment typically follows an agency-approved system with opportunities for ongoing education and performance quality reviews.