Emergency Medical Dispatcher — Certification Support

911 Emergency Communications; Velma (OK); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Paid leave

Continuing education

Certification support

Job summary

911 Emergency Communications in Velma, OK seeks Emergency Medical Dispatchers to handle urgent medical calls, gather location data, and prioritize responses. You will use an agency-approved system to coordinate EMS resources and provide protocol-based guidance before responders arrive.

Typical duties include receiving critical calls, confirming details, and relaying scene information while maintaining accuracy and composure under pressure.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult the vacancy for exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

Communication

Calm under pressure

Multitasking

Attention to detail

Education

High school diploma or equivalent

EMD certification (Emergency Medical Dispatcher)

CPR certification (may be required)

Tools

Medical dispatch system

Job description

911 Emergency Communications in Velma, OK seeks Emergency Medical Dispatchers to handle urgent medical calls, gather location data, and prioritize responses. You will use an agency-approved system to coordinate EMS resources and provide protocol-based guidance before responders arrive.

Typical duties include receiving critical calls, confirming details, and relaying scene information while maintaining accuracy and composure under pressure.