Emergency Medical Dispatcher — 24/7 Dispatch & Support

911 Emergency Communications; Ackerman (MS); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in Ackerman, MS is seeking an Emergency Medical Dispatcher to handle medical emergency calls, confirm locations, and coordinate ambulance resources. You will follow protocol-based instructions and relay critical information to responders while maintaining patient confidentiality.

The role involves extended console work, headset use, and potential overtime, including nights, weekends, and holidays as needed.

Qualifications

• High school diploma or equivalent is commonly required.
• EMD certification may be required before appointment.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

911 Emergency Communications in Ackerman, MS is seeking an Emergency Medical Dispatcher to handle medical emergency calls, confirm locations, and coordinate ambulance resources. You will follow protocol-based instructions and relay critical information to responders while maintaining patient confidentiality.

The role involves extended console work, headset use, and potential overtime, including nights, weekends, and holidays as needed.