Emergency Medical Dispatcher — 24/7 Critical Communications

911 Emergency Communications; Gary (IN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance services

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Gary, Indiana is seeking skilled Emergency Medical Dispatchers to handle urgent medical calls, verify locations, and coordinate EMS resources. The role emphasizes following approved medical dispatch protocols, providing instructions, and maintaining accurate call documentation in a high-stress environment.

Eligible candidates may have a high school diploma and potentially required CPR/EMD certifications.

Qualifications

• High school diploma or recognized equivalent required.
• Current Emergency Medical Dispatcher certification before appointment may be required; CPR certification and additional coursework may be needed.
• EMT or paramedic credentials are not universal requirements; verify vacancy for exact qualifications and accepted providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or recognized equivalent

Job description

911 Emergency Communications in Gary, Indiana is seeking skilled Emergency Medical Dispatchers to handle urgent medical calls, verify locations, and coordinate EMS resources. The role emphasizes following approved medical dispatch protocols, providing instructions, and maintaining accurate call documentation in a high-stress environment.

Eligible candidates may have a high school diploma and potentially required CPR/EMD certifications.