Emergency Medical Dispatcher: 24/7 Critical Communications

911 Emergency Communications; Branson (MO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in Powersite, MO, seeks Emergency Medical Dispatchers to handle urgent medical calls, gather critical data, and coordinate EMS responses.

Responsibilities include caller interrogation, location verification, priority assessment, and providing protocol-based guidance. A high school diploma and EMS certification prerequisites may apply; overtime and night shifts are common in this role.

Qualifications

• High school diploma or equivalent required.
• Certification or training in emergency medical dispatch (EMD) preferred.
• Strong communication and decision-making abilities.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Communication skills

Call handling

Attention to detail

Multitasking

Education

High school diploma or equivalent

Job description

911 Emergency Communications in Powersite, MO, seeks Emergency Medical Dispatchers to handle urgent medical calls, gather critical data, and coordinate EMS responses.

Responsibilities include caller interrogation, location verification, priority assessment, and providing protocol-based guidance. A high school diploma and EMS certification prerequisites may apply; overtime and night shifts are common in this role.