Emergency Medical Dispatcher — 24/7 Critical Calls

911 Emergency Communications; Amherst (SD); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Amherst, SD seeks Emergency Medical Dispatchers to handle urgent medical calls, verify locations, and coordinate response resources using approved protocols. Training and certifications influence eligibility, with CPR and EMD credentials often required or sponsored by the employer.

Dispatched personnel may work overnight or rotating schedules; employees may need to maintain medical dispatch certifications and follow strict safety and privacy standards.

Qualifications

• High school diploma or equivalent required.
• EMD certification or eligibility for sponsorship preferred.
• CPR certification may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Calm under pressure

Excellent communication

Multitasking

Active listening

Education

High school diploma or equivalent

EMD certification

CPR certification

Job description

911 Emergency Communications in Amherst, SD seeks Emergency Medical Dispatchers to handle urgent medical calls, verify locations, and coordinate response resources using approved protocols. Training and certifications influence eligibility, with CPR and EMD credentials often required or sponsored by the employer.

Dispatched personnel may work overnight or rotating schedules; employees may need to maintain medical dispatch certifications and follow strict safety and privacy standards.