Emergency Medical Dispatcher — 24/7 Critical Call Center

County Emergency Communications; Tucson (AZ); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

County Emergency Communications in Catalina, AZ, seeks Emergency Medical Dispatchers to handle urgent medical calls, confirm locations, and coordinate ambulance responses. The role works within approved dispatch protocols and may involve overnight shifts or weekends depending on staffing needs.

Ideal candidates have a high school diploma or equivalent and relevant certifications (EMD, CPR). Training sponsorship and overtime may apply as per vacancy terms.

Qualifications

• High school diploma or equivalent is commonly required.
• EMD certification before appointment or sponsored training may be required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Communication

Multitasking

Decision making

Calm under pressure

Education

High school diploma or equivalent

EMD certification

CPR certification

Tools

Agency-approved Medical Dispatch System

Job description

County Emergency Communications in Catalina, AZ, seeks Emergency Medical Dispatchers to handle urgent medical calls, confirm locations, and coordinate ambulance responses. The role works within approved dispatch protocols and may involve overnight shifts or weekends depending on staffing needs.

Ideal candidates have a high school diploma or equivalent and relevant certifications (EMD, CPR). Training sponsorship and overtime may apply as per vacancy terms.