Emergency Medical Dispatcher — 24/7 Critical Call Center

911 Emergency Communications; Mount Washington (KY); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Job summary

911 Emergency Communications is recruiting Emergency Medical Dispatchers to support urgent medical calls in the Washington area. The role involves receiving calls, verifying locations and details, asking protocol questions, and prioritizing responses using approved dispatch systems.

Responsibilities include coordinating ambulance resources, providing instruction per protocols, and documenting calls while maintaining confidentiality and ongoing adherence to oversight and quality requirements.

Qualifications

• High school diploma or equivalent commonly required.
• Employers may recruit applicants for sponsored training or require current Emergency Medical Dispatcher certification before appointment.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Strong communication

Multitasking

Data entry accuracy

Call handling

Education

High school diploma or equivalent

EMT or paramedic credentials not universally required

Job description

911 Emergency Communications is recruiting Emergency Medical Dispatchers to support urgent medical calls in the Washington area. The role involves receiving calls, verifying locations and details, asking protocol questions, and prioritizing responses using approved dispatch systems.

Responsibilities include coordinating ambulance resources, providing instruction per protocols, and documenting calls while maintaining confidentiality and ongoing adherence to oversight and quality requirements.